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Patient-centered primary care is just what the Turner family needs

Slawson family at Multinomah Falls
Margie Turner and her husband, Dennis.

Nov. 2, 2012 (Bethany) – Margie Turner said that getting her health care at a patient-centered primary care home saves her the stress of managing her diabetes and helps coordinate all of her family’s health care.

"It feels like you are wrapped in a warm blanket. I feel I am cared for," says Turner, financial director of Rolling Hills Community Church in Tualatin.

"It feels like you are wrapped in a warm blanket. I feel I am cared for."
~ Margie Turner

Turner's family goes to Providence Medical Group at Bethany, which has received recognition by the state as a patient-centered primary care home for its commitment to providing high-quality care.

Turner has health insurance through her employer, but has high deductibles. So, keeping her costs down is important to her. Turner uses a smartphone app to chart her blood sugar. When her sugar level gets too high or low, she emails her doctor, Lori Gluck, M.D., and gets an answer back within 24 hours. Turner saves time – and money – by avoiding doctor's office visits and trips to the emergency room.

"I was reading about how people with chronic conditions – such as diabetes – can wind up in the ER. My health clinic and Dr. Gluck seem to do whatever it takes to keep their patients out of the ER," says Turner.

Turner calls her doctor "a rock star."

"She does everything right. She is available. She sends reminder emails. She orders tests to be done before my visit. Her whole team is there for me. There is a lot of communication. I want that."

Turner is such an advocate for this type of care she now co-chairs the Patient and Family Advisory Council for Providence Medical Group.

To learn more and find out if there is a patient-centered primary care home in your area, please visit www.PrimaryCareHome.oregon.gov.​