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Saving the patient time and money

Bryant Campbell
Bryant Campbell, Oregon Employment Department manager

Nov. 8, 2012 (Portland) -- For Bryant Campbell, a patient-centered primary care home gives him exactly what he needs.

"We are the center of our care," says Campbell, a manager in the Oregon Employment Department and a member of the Public Employees Benefit Board or PEBB, which is a labor and management represented board that negotiates health plans to deliver health benefits for Oregon's 130,000 state employees and their families.

"This model of care I get in my primary care home looks the same as in most doctors' offices. I have a primary care doctor like in any doctor's office. But the care is seamless."

"The team working with my doctor knows about me. This saves me a lot of time."
~ Bryant Campbell

Campbell has a rare liver condition, which requires one of his prescription orders to be hand-written instead of just electronically relayed to a pharmacy. All Campbell has to do is call his care team at Providence Medical Group North Portland Family and Community Medicine and let them know he needs to pick up his prescription. All of Providence's primary care offices have been recognized by the state as Patient-Centered Primary Care Homes.

"When I call I don't have to repeat all my information every time," Campbell says. "The team working with my doctor knows about me. This saves me a lot of time."

He also sees several specialists, including one outside the Providence group. With the patient-centered model of care all his doctors communicate with each other.

"The patient doesn't have to be the resource. They talk to each other. They leave notes for each other in my electronic medical record. I don't have to coordinate them," he says.

For example, Campbell cited the time his doctor canceled a blood test because he saw that Campbell also had an appointment with his liver specialist in a few days and that doctor would also require blood work. His doctor just asked the specialist to include the additional tests he needed. The result was one lab appointment instead of two, which saves time and money.

"I think this is a good care model. It respects our time. It is a simplified coordination of care to get us – the patients – what we need," says Campbell.