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Patient-centered care for kids

Dr. Dana Nason at work at the Hillsboro Pediatric Clinic.

Hillsboro Pediatric Clinic
Hillsboro, OR

For Nikki Raichart, mother of four and foster parent to 35 children over the last four years, it's important to have access to quality health care. 
"We're always able to get in to see a provider right away at Hillsboro Pediatric Clinic," says Mrs. Raichart, "And if I have concerns, I always feel like I'm heard."
Oregon's first pediatric primary care home, the Hillsboro Pediatric Clinic, offers a variety of comprehensive on-site services such as breast feeding support, mental and behavioral health care, and speech-language therapy. They also employ Pediatric Nurse Practitioners to provide services and help achieve same-day appointment access.
"Becoming a recognized primary care home was an opportunity to formalize what we already do - put patients first," says Dr. Dana Nason, a Pediatrician at Hillsboro Pediatric Clinic, "We've always been innovative, and this program gives us incentives to continue making improvements."
"They always talk with the kids and involve them in discussions about their care. They are also proactive about getting us referrals to other services if needed," says Mrs. Raichart. "Just the other day, they called to let me know they made a referral for a specialist and helped me get an appointment."
Providers and staff have discovered that working in a primary care home allows them to create strong relationships with patients and their families. "We're more connected with our patients, says Tracy Douglas, a medical assistant at Hillsboro Pediatric Clinic. "We really get to know them and anticipate their needs."
One goal of the primary care home is to take care beyond the clinic setting and promote services within a patient's community that supports their health. "This is what we really want to achieve; we want to connect patients and their families to resources that help them stay healthy and out of the emergency room."