A complete "CATCH" on care
Central City Concern - Old Town Clinic
Mary Hatch has lived with constant pain for 25 years. Six months ago, she moved to Oregon and became a patient at Central City Concern's Old Town Clinic in downtown Portland.
"When I came to Old Town Clinic they listened to me and heard what I was saying. It's nice to be heard," said Mary.
Old Town Clinic was recently recognized by Oregon as one of the first primary care homes and provides integrated, team-based care that addresses their patients' individual needs. Mary now receives acupuncture treatments, learns relaxation techniques from an occupational therapist, and participates in group exercise classes, all provided at the clinic.
Primary care homes are accessible, accountable, and offer comprehensive, continuous and coordinated care for patients and their families. At Old Town Clinic, they call this "CATCH" — Collaborative Approach to Complete Health.
"It feels liberating to promote wellness rather than chase disease," says Meg Devoe, an Internal Medicine physician at the clinic, "That's a really nice shift we've needed in medicine for a long time."
Patient-centered care also calls for clinics to evaluate the needs of the population they serve and improve care to meet those needs. "In medical school, I didn't get a lot of training around addictions and mental health, but here at Old Town Clinic we have services that take better care of our patients and what impacts their health," says Dr. Devoe. "I am just part of a larger team all working to advance patients to a better state of wellness."
"They really care about you as a person and want to help in any way they can," says Mary Hatch, "They've helped me so much and I feel so fortunate."