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Program Administration Resources

Sample Administrative Protocols

These protocols are meant to aid our agencies in meeting the requirement that all Title X grantees and sub-recipients operate within written protocols that "are in accordance with nationally recognized standards of care, approved by the grantee, and signed by the physician responsible for the service site." However, CCare agencies are welcome to use and adapt these protocols for their clinics.

Since the release of the protocols in August 2015, some of them have been revised. To view a record of which protocols have been revised and what types of revisions were made, click here to view the Administrative Protocol Revision Spreadsheet. The protocols with bolded dates below have been updated and will need to be adopted. 

Please read and follow the Protocol Instructions (pdf) to adapt and adopt these protocols for your agency.

Protocol Date
Scope of RH Title X Program 6/30/16
Program Administration and Mgmt 3/1/17
Community Participation, Education, and Project Promotion 7/1/15
I & E Advisory Committee 6/30/16
Family Involvement/Adult Engagement 6/30/16
Relationship Safety 7/1/15
Mandatory Reporting 7/1/15
Planning, Evaluation, and Quality Improvement 7/1/15
Emergency Management 7/1/15
Pharmacy - Ordering, Controlling, and Storage of Meds and Devices 3/1/17
Cleaning and Disinfecting for Healthcare Settings 7/1/15
Autoclave Pre-Sterilization and Maintenance 7/1/15
Financial: Accounting System and Reports 7/1/15
Financial: Budgetary Control Procedures 7/1/15
Financial: Charges, Billing, and Collections 7/1/15
Financial: Procurement, Inventory Control, and Property Mgmt 7/1/15

Front Desk Resources

Sample Forms (Word)


Front Desk Flowchart

This flow chart is meant to help front desk staff determine under which program clients should receive reproductive health services - CCare, Title X, or OHP. 

Front Desk Flowchart (pdf)

Billing Resources

Beginning in January 2015, a new Coordinated Care Organization (CCO) incentive metric on effective contraceptive use among women at risk of unintended pregnancy was implemented. This short summary provides details on how the effective contraceptive use metric is calculated, how effective contraceptive use metric performance affects the quality pool funds that CCOs may be eligible for, what methods are considered effective contraception, and additional resource links including the full effective contraceptive use guidance document on the OHA Office of Health Analytics website.

Effective Contraceptive Use Metric Summary (pdf)

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