DHS | OHA Office of Information Services
The Office of Information Services (OIS) is a shared service provider for the Oregon Department of Human Services and the Oregon Health Authority.
OIS provides and manages the information technology systems and services that support 17,300 agency staff, volunteers and partners at 350 locations throughout Oregon, including:
- State agencies – the Oregon Department of Justice Division of Child Support, the Oregon Employment Department and the Secretary of State's office
- Partners – Area Agency on Aging offices, local Commissions on Children and Families, district attorney's offices, county health and mental health departments
- Providers – doctors, dentists, pharmacies, private hospitals, managed care plans
OIS manages more than 600 applications/databases written in 22 different software development languages that help DHS and OHA staff:
- Determine client eligibility for health and assistance benefits
- Provide medical, housing, food, and job assistance
- Manage provider licensing and state hospital facilities
- Promote and protect the health of Oregon citizens
OIS maintains and supports more than 18,000 computers, printers and mobile computing devices for agency staff. Customer receive technical assistance from the OIS Service Desk and on-site field technicians embedded in locations around the state. The Service Desk responds to more than 10,000 help requests each month.
OIS provides management support for DHS and OHA IT projects, systems architecture and databases, IT asset and change management, and coordinates network and computing operations with Oregon Enterprise Technology Services (including the State Data Center).
The OIS Organizational Structure
The Office of the Chief Information Officer provides overall leadership and planning for OIS, while six major operational sections play vital roles in reaching the OIS mission and customer service goals:
- Business Operations
- Business Engagement Services
- Customer Services and Support
- Enterprise Alignment and Design
- Information Security and Privacy Office
- Solution Development and Delivery
Office of the CIO
The Office of the CIO provides overall administration and leadership in planning, developing and delivering IT services to DHS, OHA, and agency partners.
DHS/OHA Chief Information Officer – Kristen Duus, 503-947-5249, Kristen.Duus@state.or.us
Deputy CIO – Debbie Estabrook, 971-600-6429, Debbie.Estabook@state.or.us
Executive assistant – Jane Malecky-Scott, 503-945-6910, Jane.Malecky-Scott@state.or.us
The Business Operations group provides central administrative support for OIS, including communications services, legislative management, budget coordination, HR workforce management, payment processing, payroll distribution, facilities coordination and financial and position management. Business Operations also manages all DHS and OHA technology assets, including computers, printers and software.
IT Director – Nancy McIntyre, 503-945-5978, Nancy.A.McIntyre@state.or.us
Business Engagement Services
Business Engagement Services works closely with agency customers to ensure that technology solutions align with the strategic direction of the DHS and OHA business. The section also manages major agency technology initiatives and the project portfolio.
IT Director – Kathryn Naugle Wilk, 503-945-5981, Kathryn.Naugle.Wilk@state.or.us.
Customer Service and Support
Customer Service and Support is the primary OIS interface for DHS and OHA employees, partners and other customers. The Service Desk receives and resolves customer issues from staff around the state. Other services include incident and problem management, customer communications and IT infrastructure operations.
IT Director – Paul Ettinger, 503-269-3862, Paul.Ettinger@state.or.us
Enterprise Alignment and Design
Enterprise Alignment and Design provides standards for architecture and processes and IT portfolio reporting services that align to the needs, strategies and goals of the business.
The section also develops and maintains the OIS Service Catalog and process and technology standards, ensuring that OIS services provide value to DHS and OHA and their clients.
IT Director – Melody Riley, 503-480-4404, Melody.A.Riley@state.or.us
Information Security and Privacy Office
The Information Security and Privacy Office manages the policies, standards and operating procedures required to protect the privacy and security of personal and confidential information stored on DHS/OHA systems and applications.
ISPO consults programs on information security risks, tracks and manages privacy and security incidents, and educates staff, volunteers and partners on their responsibility in protecting DHS/OHA information assets.
Information Security and Privacy Web
Chief Information Security Officer – Ron Buchanan, 503-945-5985, Ronald.Buchanan@state.or.us
Privacy Compliance Officer – Kristen Ennis, J.D., 503-947-5255, Kristen.M.Ennis@state.or.us
Solution Development and Delivery
Solution Development and Delivery supports development, maintenance and enhancement of enterprise-wide DHS and OHA applications, including systems used by the Central and Shared Services groups for both agencies.
Other SDD services include data management, IT standards, business process management and IT governance.
IT director – Dane Wilson, 503-945-6270, Dane.Wilson@state.or.us