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Service Desk

Phone: (503) 945-5623
Fax: (503) 945-5643

 

The Service Desk is the single point of contact between OIS and the rest of the DHS organization for IT system and application problems. The Service Desk is organized into two teams. One team supports computer hardware, desktops and the network. The other team supports DHS-specific applications such as Oregon Access, ORCA, FACIS and TRACS. The Service Desk strives to resolve as many calls and emails as possible. Calls or emails that cannot be resolved by Service Desk analysts are routed to a specialist outside of the Service Desk. For example, computer hardware, desktops and network tickets requiring a physical presence are routed to a CSS Field Technician. For DHS-specific applications, the Service Desk will send a ticket to an Application Maintenance & Support analyst to resolve your problem.

Calling the Service Desk

When calling the Service Desk, use the following selections from the menu:

DIAL 1: Password reset.
Request to have a password reset.

DIAL 2: Mainframe, IIS screen status
Screens such as Oregon Access, ORCA, TRACS or FACIS, etc.

DIAL 3: For all other issues
Network connectivity, desktop hardware and software, printers, etc.


  • For non-urgent matters, email us via the GroupWise address book: SERVICEDESK,DHS