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  • Providing technology solutions for DHS and OHA
    Solution key
    The Office of Information Services (OIS) is a shared service provider for the Oregon Department of Human Services (DHS) and the Oregon Health Authority (OHA).

    OIS provides the IT systems and services that support nearly 12,000 DHS and OHA agency staff at local offices and facilities around the state. OIS also supports DHS/OHA partners that use agency systems.

    OIS works directly with DHS and OHA divisions and program offices to develop, maintain, and enhance technology applications, ensuring that IT solutions meet the needs of the agencies and clients.
Get assistance with a technology issue
The Service Desk strives to be the single point of contact for DHS/OHA information technology issues. Personnel support many technical issues, ranging from computer hardware, desktop software and network connectivity, to applications such as SNAP (food stamps), CMS, TRACS, FACIS, Oregon Access, MMIS, ORCA and eXPRS.

The Service Desk team resolves as many requests as possible and routes unresolved requests to other technical specialists throughout the agencies. In all cases, when you are experiencing a technical issue, team members will try to help.
What is the OIS Shared Services section?
The OIS Shared Services group (OIS SS) works directly with the Central Services and Shared Services groups that support both DHS and OHA.

OIS SS develops, maintains, and enhances DHS and OHA technology applications and ensures that IT solutions provided by OIS meet customer needs.

Services include:

• Business analysis
• Consulting – application development, Web services
• Custom application and software development
• Data resource management
• Website development, design, maintenance and support
• Software and hardware support and training