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Complaint Resources
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Article Content
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Alternative Complaint Resources:
If your complaint is not about a physician (MD or DO), podiatrist (DPM), physician assistant (PA), or acupuncturist (LAc), use the guide below to help you identify the appropriate Board or agency to contact:
Examples of the types of complaints the Board may and may not investigate:
| Complaints that the Oregon Medical Board MAY investigate | Complaints that the Oregon Medical Board usually MAY NOT investigate* |
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Quality of care; inappropriate or substandard care
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Complaints about providers not licensed by the Board
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Impaired physician or other licensee
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Inappropriate prescribing
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Complaints that a doctor or his/her staff was rude
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Inappropriate relationship with patient or patient family member
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Complaints about medical facilities, including hospitals, clinics, or other medical institutions
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Inappropriate boundaries by a physician or other licensee
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Complaints about Independent Medical Examinations (IME)
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Criminal activity (also report to law enforcement)
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Complaints about insurance companies or health plans
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* Each complaint is unique and is considered on its own merits with its specific set of circumstances. Although this list is intended to give consumers a general idea of the type of complaints that fall outside of the Board’s jurisdiction, the Board may conduct an investigation if the specific circumstances fall within state law. For example, if the billing issue is fraud (i.e. repeatedly charging for a service that is not provided) then the Board may investigate.
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