April 15, 2014
Meet Shelby Day, one of our special telecommunicators at the Southern Command Center
In August 2013 during the early morning hours, a 5-year old boy was traveling with his father from Spokane, Washington to Oregon when his father pulled onto the shoulder of a highway and suffered a stroke. In a joint effort involving dispatch centers in Spokane and the Oregon State Police (OSP) Southern Command Center in Central Point, using landmark descriptions provided by the boy on the phone, OSP troopers found the vehicle along Interstate 84 in NE Oregon. This team effort and the calmness and bravery of the boy helped get his father to a hospital for emergency treatment. (Read more hear about how this at http://www.oregon.gov/osp/NEWSRL/Pages/news/08_19_2013_i84_mp177_stroke.aspx)
This week, April 13 – 19, we join others around the country by thanking the dedicated men and women who work as public safety telecommunicators. These special individuals are more than a voice on the phone or radio whose tireless efforts behind the scene are there to help 24 hours a day, 365 days a year.
Each day, our dispatch center employees are usually the first and most critical contact citizens have with our Department’s emergency services. They take phone calls ranging from the routine question to what-may-be the most frightening moment in someone’s life. They are the vital link helping our troopers and other public safety responders during each call for service and request for information.
The Oregon State Police (OSP) Command Centers in Salem and Central Point provide dispatch support to all state police activities across the state and represent the primary point of contact for state police resources. Over the years, OSP dispatch services have evolved from 26 dispatch points to four regional centers to the present two command centers playing significant roles in major incidents each year. It is often difficult to highlight any one individual; however this year we are highlighting an OSP Telecommunicator from each command center who represents our valued employees.
Shelby Day is part of the 35-person team manning radios and telephones at the Southern Command Center (SCC) in Central Point supporting OSP operations covering 15 southern and eastern Oregon counties. Shelby joined OSP in 1997 and her experience and knowledge developed over the years has helped her be a primary trainer of new SCC staff, serve as a Lead Worker filling in for supervisors on numerous occasions, and she is consistently assigned as part of the training and development team when new generations of communications equipment and supporting systems are rolled out. She has played an important role on several projects including Computer Aided Dispatch (CAD) and radio console upgrades, as well as the addition of new mobile data terminals in OSP vehicles.
Shelby is looking forward to celebrating 25 years of marriage this summer and relies heavily on her families support. “I couldn’t do this job without the support and stability of my family,” she said.
“Shelby’s excellent customer service and calm demeanor are much appreciated by citizens and partners, and her positive attitude is infectious. I think we all look to Shelby as an example. She is the kind of person, and dispatcher, that all of us would want to have helping us in a crisis,” said SCC Director Bob Rector.