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Technology & Business Transformation Projects Help Oregon State Police Employees Implement New Systems and Work Processes
June 5, 2013

Captain Tom Worthy
I.T. & Information Technology
(503) 934-0266

Albert Gauthier
Chief Information Officer
(503) 934-0201


Two years of planning, preparing, partnering and employee commitment helped Oregon State Police (OSP) successfully move through a series of technology and business transformation projects improving the Department's records management and computer aided dispatch systems. The successful project outcomes earned OSP special national and state level technology awards, and recognition from one of its vendors for a change to their management plan reflecting positive lessons learned during their work with the Department

In January 2011, the Department's leadership announced a plan to employees that the time had come to invest in a modern foundation that would bring the agency into a position of using and enjoying the benefits of technology that have been available for many years. Called IBOTT (Integrated Business Operations and Technology Transformation), the program's main focus was to replace a computer aided dispatch system that had been in place for 20 years, and adopt a modern police records management system.
From the outset, the Department organized a team of sworn and professional staff to work under the guidance of Deputy Superintendent Maureen Bedell, Chief Information Officer Albert Gauthier, Program Manager Neville Wallace, and Captain Tom Worthy. Due to the size and cost of the program, a Quality Assurance auditor was attached to the project through the Department of Administrative Services to help identify risks, solve conflicts and give support to the project team as they worked with vendors and OSP subject matter experts toward implementing the new systems and work processes.
"The vendors we contracted with had excellent reputations for producing products and providing services recognized around the world," said Deputy Superintendent Bedell. "Our team worked closely with these vendors and our public safety partners as we moved through a myriad of potential problems and challenges facing any project of this magnitude."
As the IBOTT program's work progressed, several projects changed the way OSP handles daily business. The Department paved a path for a nearly paperless traffic citation flow to the State's Circuit and Justice Courts through the importation of electronic citations into their court management software and into our new police records management system. Information technology improvements included software standardization, better access to databases, and a complete new desktop working environment. Mobile Data Terminal (MDT) computers were installed in OSP patrol and fish & wildlife trooper vehicles that are providing links to critical databases, DMV files, and reporting systems.
During the summer of 2012, the team's commitment and hard work started to show viable results when the Department successfully transitioned from the old to new Computer Aided Dispatch system.
"Since most of the dispatchers, call takers and troopers had never used any other system, this change was a significant step and a big transformation for our agency. The vision of a mobile office for troopers to conduct their work out of the office and in their communities is becoming a reality," said Captain Worthy.
One of the related projects under the IBOTT program umbrella, the Oregon State Police Mobility + E-Ticketing Program, received several state and national special recognition awards including:
* The Oregon State Chief Information Officer's "Gold Winner" award for excellence and achievement for state Enterprise level IT project solutions, spanning across agencies and throughout state government.
* National runner-up for the 2012 "Cross-Boundary Collaboration and Partnerships" award for outstanding achievement in the field of information technology in state government by the National Association of State Chief Information Officers (NASCIO).
* Honorable mention for the 2012 Mobile Enterprise "Best in Enterprise Wide Mobility" award.
The Department made a significant commitment to provide training designed to help its employees during the transitions. Currently, employees are going through training to help sworn and professional staff work within the new records management system as they learn how the system processes calls for service, citations, and reports.
Bedell praised the Department's employees for keeping an open mind during significant changes over the last two years.
"This has been a complex undertaking changing the inner workings of this proud organization, and the end results are making the transition worthwhile while supporting future demands and growth of our Department. When it all comes to fruition, our work may be looked at by other law enforcement agencies as how to successfully navigate through major technological upgrades," Bedell said.