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E-Ticket Program Designed to Improve Efficiencies in Traffic Citation Process Finalist for Special Recognition Award
October 8, 2012

Captain Tom Worthy
Oregon State Police I.T. and Technology Improvement Program
(503) 934-0266

A new technology program developed by Oregon State Police (OSP) with the assistance of Oregon Judicial Department (OJD) and Oregon Department of Transportation (ODOT), designed to improve efficiencies in the traffic citation process, was announced as a finalist recently by the National Association of State Chief Information Officers (NASCIO) for one of its 2012 Recognition Awards for Outstanding Achievement in the Field of Information Technology in State Government.
"The NASCIO 2012 State Recognition Award nominations demonstrate that states strive to support the public policy goals of state leaders, provide cost-effective service to citizens, and make available solutions that are transferable to other agencies or units of government," said Jack Doane, Alabama director of information services division and co-chair for the NASCIO Awards Committee. Additional information about the nominations and selected finalists is available on an NASCIO news release at http://www.nascio.org/newsroom/pressReleases.cfm. Award winners will be announced October 23rd during the NASCIO's Annual Conference in San Diego.
The Oregon State Police Mobility + E-Ticketing Program developed an electronic citation process to more efficiently move a citation from the law enforcement officer's hand to circuit and justice courts across the state. OSP began developing the program in January 2011 as part of a series of technology-based projects that are transforming how OSP troopers work and upgrading how the Department conducts daily business. The Mobility + E-Ticketing Program was successfully completed eleven months later as 39 circuit courts began moving from the delivery of handwritten citations to electronically receiving citations after preparation at the scene of the traffic stop.
Albert Gauthier, Chief Information Officer for the Oregon State Police, said the purpose of the program is to automate the act of officer's issuing a traffic citation by developing an electronic citation process that could be used by all law enforcement agencies in Oregon.
Before the program started, OSP troopers hand wrote approximately 150,000 to 200,000 citations annually. After a copy was given to the person contacted by the trooper, copies were hand-delivered to the local court and another to the respective OSP field office. Transcriptions of a single citation occurred at the field office into the OSP Records Management System and at the circuit or justice court, leading to a considerable number of resources being dedicated to capturing information on the citations for respective systems.
OSP consulted with the OJD and the Chief Justice of Oregon to ensure legal compatibility with all state statutes. Multiple agencies and vendors worked collaboratively to deliver a fully integrated solution that automated OSP systems and helped the courts. E-Ticketing also helped implement OJD Courts ePay allowing people to pay citations on-line within 24 hours instead of being involved in a process that can take more than 3 weeks to resolve.
"A true reflection of the successful collaboration and project partnership is noted by Trial Court Administrators who were skeptical of our ability to deliver and import citation data efficiently and effectively," said Gauthier. "Today, they are extremely pleased with the results and continue to work with OSP to achieve further success."
The OSP Mobility +E-Ticketing Program cost approximately $2.5 million including hardware, software, equipment, installations, and other related costs. It was developed in connection with the OSP Mobile Data Program and the replacement of the OSP Computer Aided Dispatch (CAD) system. For almost 2 years, OSP has been working with teams of agency and industry experts as well as Intergraph engineers to develop a CAD system with advanced features and functions designed to provide OSP with a modern dispatch environment. The new OSP Intergraph CAD system went "live" August 13 and is a modern, state-of-the-art dispatch system designed to exchange incidents with other agency CAD systems as well as the OSP Records Management System. The new system replaced an aging CAD system which had been operational for nearly 20 years.
"Our Department is very encouraged by the progress noted during the weeks following implementation of the new CAD system. In the coming months we should see additional benefits through transformations achieved with other major technological upgrades," said Captain Tom Worthy, who oversees the department's I.T. and Technology Implementation program.
You can read more about the E-Ticket Program in the Oregon eCourt "The Quarterly" newsletter at http://tinyurl.com/9zetnox.