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Seven Things Every New PERS Employer Needs to Know
  1. First and foremost, help is available! Every PERS employer has an assigned individual case manager from the PERS Employer Service Center. If you are taking over for someone who did PERS reporting previously or just starting out, take a moment to call your customer service representative and introduce yourself! When you have questions about your account or EDX, you can call your representative at his or her own direct phone number, or call the general phone number for the Employer Service Center, Monday through Friday, between 8:30 a.m. and 12:00 p.m. The general phone line is 503-598-7737 or toll free at 888-320-7377. In addition to sending an e-mail to your case manager, you can also e-mail the ESC team at their general e-mail box: pers.edx.support@state.or.us.

  2. Know your employer reporting frequency. Every employer selects one of four reporting frequency schedules for its regular reports: monthly, semi-monthly, bi-weekly, and weekly. Which one are you? You must create your regular report, which contains wage & contribution records, using that report date and release it to PERS within 3 business days. 

  3. Become familiar with the content of this employer website. Browse through the offerings on the Employer Training and Education page, including the interactive tutorials.

  4. Attend an EDX training session. EDX training occurs at least once a month at our Tigard office, as well as at various times and locations throughout Oregon. EDX training information is available at http://www.oregon.gov/PERS/EMP/section/er_training/schedule.shtml.

  5. Begin reading the PERS Employer Manual under Publications on the website. The manual is designed specifically to be complete PERS Reporting 101 training, covering basic reporting information, PERS eligibility and waiting time, salary, statements, and other topics.

  6. Refer to the EDX User Guide as you begin using EDX. The user guide covers detailed and complete information about EDX records and the fields they contain, as well as data reporting requirements and a troubleshooting guide.

  7. Attend a regional PERS visit. PERS, at least, makes annual regional visits to build its relationship with the PERS employer community. Employers will be notified as to when the PERS team will be coming to their areas to give a presentation on current topics and answer questions.