FEDERAL COMMUNICATIONS COMMISSION
The Web sites and toll-free numbers of the 10 largest mobile carriers in the United States, listed below, provide information on where these carriers offer service, the extent of their network coverage, pricing plans and other services they offer, and the corresponding handsets and accessories they sell.
CONSUMER INFORMATION WEB SITES
The following Web sites provide consumer information on mobile telephone service, such as side-by-side comparisons of the service plans available in a given area, general advice on purchasing a mobile phone, educational information on wireless technology, user ratings of phones and pricing plans, listings of dead spots by location and carrier and answers to commonly-asked questions.
OTHER CONSUMER INFORMATION
Consumer Reports provides free consumer information on its Web site, including details on the various mobile service plans available in major U.S. markets and their accompanying handsets. With an online or print subscription, consumers can obtain a full ratings report and comparison of mobile service plans and handsets.
J.D. Power provides ratings on its Web site of all of the wireless carriers in major U.S. cities. The carriers are rated on various criteria, including call quality, cost and customer service.
CTIA is a trade association representing the wireless industry. Its Web site contains tips for consumers on purchasing mobile service as well as an overview of all mobile handsets that have hands-free accessories.
AARP, the American Association of Retired Persons, provides on its Web site a published survey entitled Understanding Consumer Use of Wireless Telephone Service that discusses various issues related to wireless service and older consumers.
NOTE: The sources listed on this page represent a sample of the consumer information available to the public on wireless issues and is not meant to be a complete list. In addition, the Public Utility Commission of Oregon does not vouch for the accuracy of the information contained in these Web sites and publications.