In 2012 DAS implemented Entrepreneurial Management as a business model. At the model’s core is the customer’s voice. For DAS' utility services, this voice is expressed through four Customer Utility Boards that govern each service.
Also integral to the business model is customer choice. Through unbundling services and creating discrete rates and service level agreements, customers have greater choice.
The Customer Utility Boards serve as a forum to recognize and respond to customers’ needs and keep the exchange of information flowing between customer and provider.
Board membership consists of voting and non-voting members who represent different areas of government.
Voting members will consist of:
- Three or four state agency representatives from the largest customers of the enterprise
- Three or four state agency representatives from the medium-sized customers of the enterprise
- Two or three state agency representatives from the smallest customers of the enterprise
- One customer representative from a local government (as needed)
- A board may have a judicial branch member or a legislative branch member if services are provided to these branches of state government.
The placement of state agencies, boards or commissions in the large, medium-sized or small customer groups of each Service Enterprise is based on their aggregate spend in the utility services provided by all the programs of a given Service Enterprise.
Click here for the Customer Utility Board membership rosters.