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Enterprise Technology Services Customer Utility Board

Meeting Schedule & Materials

Unless cancelled or rescheduled, ETS CUB meetings occur on the fourth Wednesday of each month and are held at the Somerville Building (775 Court St NE, Salem) from 2:30-4:30 p.m.

01-27-2016_Agenda ​2:30-4:30 p.m.
Sommerville Building
775 Court St NE. Salem​



11-25-2015 Agenda ​2:30-4:30 p.m.
Sommerville Building
775 Court St NE. Salem​
10-28-2015 Agenda ​​2:30-4:30 p.m.
Sommerville Building
775 Court St NE. Salem​
09-23-2015 Agenda ​2:30-4:30 p.m.
Sommerville Building
775 Court St NE. Salem​


​07-22-2015 Agenda ​Materials
​06-24-2015 CANCELLED
05-27-2015 Agenda ​2:30-4:30 p.m.
Sommerville Building
775 Court St NE. Salem​
​04-22-2015 CANCELLED
03-25-2015 Agenda ​2:30-4:15 p.m.
Sommerville Building
775 Court St NE. Salem​
02-25-2015 Agenda ​​2:30-4:15 p.m.
Sommerville Building
775 Court St NE. Salem​
01-28-2015 Agenda​​ ​2:30-4:15 p.m.
Sommerville Building
775 Court St NE. Salem​
Scheduled meetings:

Materials Archive

10-28-2015    11-25-2015    12-23-2015

01-27-2016    02-24-2016    03-23-2016    04-27-2016    05-25-2016    06-22-2016
07-27-2016    08-24-2016    09-28-2015    10-26-2016    11-26-2016    12-28-2016

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News & Alerts

November 2013


Rate-setting activity started this past summer, when the ETS CUB undertook the charge of reviewing current methodologies and providing recommendations for 2015-17 rates for all of ETS programs and services.

All customer agencies, not just agencies with customer board representatives, are encouraged to participate in the 2015-17 rate-setting work underway.

  • Guests are welcome at any rate development meeting where ETS CUB representatives analyze existing rates and prepare recommendations for 2015-17 rates. The next rate analysis meeting will take place on November 22. If you are interested in attending this or any other rate meeting, contact Makenzie Dyer.
  • Access ETS rate-setting meeting minutes, draft rate-analysis files and other materials at the following link: http://www.oregon.gov/DAS/CUB/Pages/ets/ratedev.aspx.
  • Attend the December CUB meeting to hear recommendations and share your opinions about rates with the ETS CUB. The December CUB meeting will include review and approval of CUB recommendations for ETS Policy Option Packages (POPs) for 2015-17.

ETS Service Level Agreement

After eight months of work, the CUB in September approved the final Service Level Agreement document for the Enterprise Technology Services Division. The SLA includes a service catalog describing each of the services offered by ETS. It also includes metrics and service level expectations, established jointly between DAS ETS and customer representatives, to track program performance in the service delivery areas that matter most to customers.

ETS will publish quarterly performance reports comparing actual performance data against the performance targets agreed upon for each metric. Quarterly reports will include other information such as a description of any performance complaints received in the previous quarter. The first quarterly performance report is scheduled to be published in December 2013.

March 2013

On March 1, 2013, DAS Deputy Director Sarah Jo Chaplen sent a letter to customers of DAS Enterprise Technology Services informing them of a change in rates for the balance of the 2011-13 biennium. For details of this communication, please review the following links.  

Enterprise Technology Services Letter (pdf) 
ETS Services by Customer (pdf) 
Most At-Risk Phone Systems (pdf)
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Rate Information

​Visit the rate development page for information related to 2015-17 rates: http://www.oregon.gov/DAS/CUB/Pages/ets/ratedev.aspx


Price List for Enterprise Technology Services (pdf)

Charges and user fees published here as included in the Price List of Goods and Services, are aimed at providing state agencies with a starting point for developing 2013-15 agency budgets. According to the budgeting instructions defined by the Office of the CFO, Price List information should be used by each agency to calculate Essential Package 031 and to estimate the cost of policy packages. Price List charges and user fees are subject to change as the budget requests of DAS and other contributing agencies may be altered during the development of the Governor’s Recommended Budget and the Legislatively Adopted Budget.

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Service Level Agreements

Overview >>

Enterprise Technology Services - Service Level Agreement V 1.12/25/2015
Enterprise Technology Services - Service Level Agreement9/25/2013


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Performance Reports

 Overview >> 
collapse Quarter : 2014 Q4. October - December  ‎(1)
2014Q4 ETS SLA Quarterly Performance Report
collapse Quarter : 2014 Q3. July - September ‎(1)
2014Q3 ETS SLA Quarterly Performance Report NO DATA (SLA under review)
collapse Quarter : 2014 Q2. April - June ‎(3)
2014Q2 ETS SLA Quarterly Performance Report
2014Q2 ETS SLA Service Availability by Quarter
2014Q2 ETS SLA Severity 1 Incidents
collapse Quarter : 2014 Q1. January - March ‎(3)
2014Q1 ETS SLA Quarterly Performance Report
2014Q1 ETS SLA Service Availability by Month
2014Q1 ETS SLA Severity 1 Incidents
1 - 8Next
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If you have questions regarding the CUB, please feel free to contact any CUB member.
Kurtis Danka, ChairOregon Department of Transportationkurtis.danka@state.or.us
Scott Harra, Vice-chairOregon State TreasuryScott.L.Harra@state.or.us
David AlameinState PoliceDavid.Alamein@state.or.us
Jim ConlinJudicial DepartmentJames.P.Conlin@state.or.us
MaryKay DahlgreenOregon State LibraryMaryKay.Dahlgreen@state.or.us
Larry HarkerAssociation of Oregon CountiesLharker@aocweb.org
Brian HensonDepartment of Public Safety Standards & TrainingBrian.Henson@state.or.us
Kyle KnollPERSKyle.J.Knoll@state.or.us
Eric MooreDepartment of Human ServicesEric.L.Moore@state.or.us
Jean StraightDepartment of Consumer & Business ServicesJean.M.Straight@oregon.gov
Satish UpadhyayOregon Department of ForestrySatish.Upadhyay@state.or.us
Larry WarrenParks and RecreationLarry.Warren@oregon.gov
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More about this Service Enterprise

Enterprise Technology Services (ETS) is the leading supplier in managed computing technology for Oregon state government. Its infrastructure is designed to offer the highest availability in Oregon for mainframe, storage and server-based applications.

ETS focuses on finding ways technology can enhance the state's business model to create opportunities for government. Technological advancements allow state business to serve customers in new ways, support growing service demands, increase trust in state government via value-added government services, and improve access to information to create new state service opportunities.

All services use best practice standards, meet federal and state requirements, and are maintained to ensure that the technology supporting the government's business is secure and reliable. 
To learn more about ETS, visit Enterprise Technology Services.

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