In 2012 DAS implemented Entrepreneurial Management as a business model. At the model’s core is the customer’s voice. For DAS' utility services, this voice is expressed through four Customer Utility Boards that govern each service.
Also integral to the business model is customer choice. Through unbundling services and creating discrete rates and service level agreements, customers have greater choice.
The Customer Utility Boards serve as a forum to recognize and respond to customers’ needs and keep the exchange of information flowing between customer and provider.