Service Delivery owns and operates the shared ETS environment which includes computing hardware, operating systems and enterprise and contracted applications. Services are determined by customer demand, funding and their computing environment needs. Service Delivery staff is there to ensure that systems are delivered and meet defined customer requirements. They are experts in operating the equipment and systems they support to produce services requested and offered in the Service Catalog.
Technology Availability Management (TAM)
Technology Availability Management monitors, maintains and supports the shared environment including computing hardware, operating systems, and enterprise and contracted applications. TAM staff ensure that systems are highly available and are experts in maintaining the equipment, systems and services offered.
Service aligns customers’ business needs and ETS product and services, including services for new customer transition and internal services to ETS. Service solutions’ relationship with the customer and knowledge of business needs links ETS with the customer’s business strategy. Service Solutions’ staff facilitates the relationship between customer and all of ETS.
Engineering designs and builds the services to be delivered and supported by ETS. Engineering staff maintain a high level of expertise in specific technologies, disciplines and service lines. Engineering is forward looking, working with Solutions Services to pilot new services and technologies.
Plans and Controls
Plans and Controls supplies supporting services to meet customer needs. Plans and Controls staff facilitates budgeting, strategic planning, financial management, human resources management and project management.
Application Delivery owns and operates the Enterprise Applications and Internal DAS Application which enables state government to deliver on its business goals, mission and drivers. Services are determined by customer demand, funding and their computing environment needs. Applications Delivery staff is there to ensure that applications are delivered and maintained and meet defined customer requirements. They are experts in the application environment and specific languages and technologies that provide these services from conception to operation.