Child Care

The Oregon Department of Human Services is committed to protecting the health and well-being of our staff and the people we serve. It’s central to our mission.

During this uncertain time, we want to ensure that families continue to have the access they need to child care. The Department has made the following changes to child care assistance to help support families and child care providers during the state of emergency related to the virus that causes COVID-19.

The following temporary changes for Employment Related Day Care began Monday, March 16, 2020 and continue for the duration of the Governor’s declared state of emergency period:
  • There is no copay – copays have been reduced to $0.00
    • If a family has already paid their copay, they can arrange reimbursement privately with their child care provider.
  • The income limit has increased for initial eligibility and now is the same as the ongoing and exit limit amount:​

  • The absent day policy has expanded and child care providers can bill the Department for up to one full month for children scheduled to be in care but are unable to attend due to the COVID-19 crisis. This also applies to families receiving child care assistance through the TANF JOBS program.
  • We have implemented emergency billing for temporarily closed facilities.
    • Licensed providers (RFM, CFM, and CNT provider types) and license-exempt centers (NQC and QEC provider types) can bill the Department in the event of a temporary shutdown. Providers must remain in an approved listing status to receive payment. This also applies to families receiving child care assistance through the TANF JOBS program.​​​​ 
More information and resources are available for providers on the Early Learning Division website.​ ​

Stay up to date with the latest COVID-19 information on the Oregon Health Authority’s Coronavirus website,​

Don’t hesitate to reach out with concerns or questions. Please contact the Direct Pay Unit with questions Monday to Friday, 8:30 a.m. to 4:30 p.m. at 1-800-699-9074.​  ​