Meeting is Scheduled
When you file a complaint:
- Within 5 days of receipt, You'll get an acknowledgement in the mail from your local office.
- Within 10 days of receipt, You'll be offered a chance to discuss your concerns informally. You do not have to participate in this informal conference.
- Within 45 days of receipt, the local office will send you a written response.
- This response will include the outcome of the review of your complaint, as well as a list of the documents used in our review. You and the local office can agree to extend this timeline.
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