Claimant Handbook

 ​​If you were paid benefits you weren’t eligible to receive, an overpayment is created. If you’re overpaid, you will receive a notice with repayment information and appeal rights. Your notice will contain an administrative decision, which lists the reason for the overpayment.

Overpayments can be caused by:

           Incorrectly reporting earnings when filing weekly benefits

           Incorrectly reporting retirement pay

           Decisions reversed on appeal

           Payment made before we learn about an issue with your claim

           Your weekly benefit is reduced due to a correction in base year wages

           Withholding information to receive benefits you were not eligible (See Fraud)


If you were overpaid, you must pay back the full amount. Don’t delay repayment. Collection methods may include:

           Wage garnishment

           Property liens

           Interception of state and federal income tax refunds


Don’t stop filing for weekly benefits just because you have an overpayment. We can use your weekly benefit payments to pay back the money you owe.​

Download the complete Claimant Handbook as a PDF:

Unemployment Insurance Contact Centers: 

Portland Area: (503) 292-2057

Salem Area: (503) 947-1500

Eastern/Central Oregon/Bend:

(541) 388-6207

TOLL FREE: (877) 345-3484


Weekly Claim Line Numbers:

Portland Area:

(503) 224-0405

Greater Salem Area:

(503) 375-7900

Eastern/Central Oregon/Bend:

(541) 388-4066

TOLL FREE: (800) 982-8920

TTY Relay Service 711​​​​​


PO Box 14135

Salem OR 97309-5068

Fax: (866) 345-1878​​