Claimant Handbook

​​​Any time we reduce or deny your benefits, we send you an administrative decision. If you don’t agree with the administrative decision, you can appeal it by requesting a hearing. Your employer may also appeal an administrative decision.


Most decisions sent from the Employment Department include instructions for filing an appeal and the appeal deadline to timely request a hearing. Failure to file a timely appeal may prevent you from having the original Administrative Decision changed.


You may request a hearing through the UI Center by mail, fax, secure email or phone. We will provide you with language interpretation and disability accommodations upon request, at no cost to you.


When you send a written request through the U.S. Postal Service, specifically state that you’re requesting a hearing and include:

       Your Social Security Number or your Customer Identification Number (CID),

       The administrative decision number, and

       The mailing date of the administrative decision you’re appealing.


Please notify both the Office of Administrative Hearings (OAH) and the UI Center if your address or phone number changes after you request a hearing. More information about hearings and the appeals process can be found at OAH.


During the appeal process, continue to file for weekly benefits. If you don’t claim each week timely while your appeal is pending, you will not be paid for those weeks if the appeal is decided in your favor (see section 2, Filing Weekly Benefits​).

Download the complete Claimant Handbook as a PDF:

Unemployment Insurance Contact Centers: 

Portland Area: (503) 292-2057

Salem Area: (503) 947-1500

Eastern/Central Oregon/Bend:

(541) 388-6207

TOLL FREE: (877) 345-3484


Weekly Claim Line Numbers:

Portland Area:

(503) 224-0405

Greater Salem Area:

(503) 375-7900

Eastern/Central Oregon/Bend:

(541) 388-4066

TOLL FREE: (800) 982-8920

TTY Relay Service 711​​​​​


PO Box 14135

Salem OR 97309-5068

Fax: (866) 345-1878​​