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Claimant Handbook

 Maintaining Eligibility

You must be unemployed, physically and mentally able to work, available for work and actively seeking work each week that you claim. You must be willing and able to work all of the days and hours normal for type of work you are seeking. You must stay in the area of your permanent residenc for the majority of the week unless you are seeking work somewhere else.

You are required to report that you are not available for work when any condition exists that could prevent you from working, accepting work or seeking work. This includes, but is not limited to, travel, illness, injury, hospitalization, incarceration, school attendance, the loss of childcare or transportation.

You must be willing and immediately available to accept full-time, part-time and temporary work opportunities. You cannot place unreasonable restrictions on the hours you will work, the wage you will accept, or the distance you travel to work.

If you leave the area of your permanent residence and still want to receive benefits, you must:

  • Look for work in the other area
  • Keep track of your work seeking activities, and
  • Be willing, ready, and able to take a job in the new area

This requirement applies to everyone, even those on a temporary layoff, or who get all their work through a union hiring hall.

Leaving town for a day or two will not usually stop your benefits unless you miss an opportunity to work. If you are on vacation or traveling for reasons other than seeking work, you may not be eligible for benefits for that week.

Training or school attendance may interfere with your availability for full-time work. You must report any school attendance or training to the UI Center immediately. This includes training required by an employer. Under limited circumstances, school attendance may be approved while receiving benefits. Failure to report school or training attendance may result in a denial of benefits and the required repayment of the overpayment and penalties. (See Fraud)

You are required to notify the Employment Department immediately if you are incarcerated anytime during a week that you claimed benefits. Upon notification, we will stop all unemployment benefits until we are notified of your release. Failure to notify the Employment Department of your incarceration could result in overpayments and penalties. (See Fraud)

NOTE: We receive a weekly report from Oregon jails and match it to claim records.

You must seek work immediately. You must be able to work, available for work and actively seeking work during each week that you claim. This includes being available for work and actively seeking full-time, part-time, permanent and temporary work.

If you are temporarily laid-off and have a definite date to return to full-time work for your regular employer within four weeks from the last day of work, you are actively seeking work if you stay in touch with your employer. If your return to full-time work date is delayed, you must advise the UI Center immediately and you must begin seeking other work.

If you are affiliated with a union that does not allow you to seek work on your own, AND you get all your work through your union hiring hall, AND you are on your union's referral list, then you are actively seeking work by remaining in contact with your union each week that you claim.

If you are affiliated with a union that allows you to seek work on your own, you must seek work by contacting employers within your trade.

A key piece of your re-employment plan will be contacting employers who hire people with your experience, training and skills. Unless otherwise advised by an Employment Department representative, you must continue seeking work each week that you claim benefits, even if you are already employed part-time. Your efforts must reflect a genuine desire to obtain employment immediately.

You must complete at least five work seeking activities for each week that you claim benefits. Work seeking activities include, but are not limited to:

  • Attending job placement meetings sponsored by WorkSource Oregon
  • Participating in a job club or networking group dedicated to job placement
  • Updating your resume
  • Reviewing job placement websites or newspapers without responding to a job posting
  • Making direct contact with an employer

Two of the five work seeking activities you complete each week must be direct contact with an employer. This means contacting them in person, by phone, by mail, or electronically to inquire about and/or apply for a job opening. You must contact the employer in the way they require.

When you claim benefits your report of work seeking activities must include:

  • The date you completed the activity, and
  • A description of the activity completed

When reporting direct contacts, be sure to include:

  • Date of contact
  • Company name, phone number and address, or online job posting ID number
  • Person contacted
  • Type of work or position applied for
  • Method of contact, and
  • Results

We have included the Work Search Record form in the back of this handbook to help you keep track of your work seeking activities each week. This form is also available on:

www.Employment.Oregon.gov

Failure to provide this information during weekly claims may result in a denial of benefits and possible overpayments and penalties.

In order to get benefits you must register with WorkSource Oregon, enter your job seeker information into iMatchSkills(R), AND meet with staff at your local WorkSource Oregon center. You are exempt from this requirement if you are union-attached, or have a definite return to full-time work date with your regular employer within four weeks from your last day worked.

Register with WorkSource Oregon at:

If you don't have Internet access, you can register at your local WorkSource Oregon center. You can't register or enter your iMatchSkills information by phone.

We provide the following services to you free of cost and upon request: language assistance, auxiliary aides or services, alternate formats, such as Braille, large print, audio, oral presentation and electronic formats for individuals with disabilities or individuals with limited English proficiency.

You must report all self-employment activities to the UI Center immediately. Your involvement in self-employment could result in a denial of benefits, even if you don't earn or receive earnings. Failure to report your self-employment activities could result in benefit overpayment and penalties that you will be required to repay. (See Fraud)

Claims are randomly selected for audits each week. Auditors verify everything that affects your eligibility including work search, base year wages, reason for job separation, school attendance, incarceration, and earnings during any weeks claimed.

Download the complete Claimant Handbook as a PDF:

Unemployment Insurance Contact Centers: 

Portland Area: (503) 292-2057

Salem Area: (503) 947-1500

Eastern/Central Oregon/Bend:

(541) 388-6207

TOLL FREE: (877) 345-3484

 

Weekly Claim Line Numbers:

Portland Area:

(503) 224-0405

Greater Salem Area:

(503) 375-7900

Eastern/Central Oregon/Bend:

(541) 388-4066

TOLL FREE: (800) 982-8920

TTY Relay Service 711 www.SprintRelay.com​​​​​

 

PO Box 14135

Salem OR 97309-5068

Fax: (866) 345-1878​​