About the Long-Term Care Ombudsman Program in Oregon
|Oregon's citizens living in nursing facilities, residential care facilities, assisted living facilities and adult foster care homes deserve quality care. They should enjoy freedom from abuse and neglect and the freedom to make choices about their care.|
|The mission of the Office of the Long-Term Care Ombudsman is to enhance the quality of life, improve the level of care, protect the individual's rights and promote the dignity of each Oregon citizen residing in a long-term care facility. |
|The Office of the Long-Term Care Ombudsman is an independent state agency that serves long-term care facility residents through complaint investigation, resolution and advocacy for improvement in resident care. |
Program staff work with a statewide network of over 200 volunteers who work in their own communities in a variety of roles. View a map of the Deputy Districts here.
Mary was appointed as the Long-Term
Care Ombudsman after serving 10 years as the Executive Director for CASA for
Children in Portland. A native
Portlander, she is a graduate of Willamette University and holds two Master’s
degrees (Gerontology and Public Administration) from the University of Southern
California. Mary and her husband Jerry
are slowly restoring a 1920’s Bungalow in Portland, which they lease on a month-to-month
basis from their rescue cat.
David Berger, Deputy State Ombudsman - District 1 (Multnomah County)
David has a Bachelor’s degree in Psychology and a Technical Writing Minor from Portland State University, and a JD from Lewis and Clark Law School, where his coursework emphasized social justice issues. Before and during college he worked as a certified nurse’s aid, an activities assistant and community mental health worker. After law school, David has worked as an assisted living administrator and for a gerotechnology firm that developed smart home technologies and web-based records systems for assisted livings. Most recently he was the Program Supervisor and Case Manager at the Marie Smith Adult Day Center in North Portland. David enjoys spending time with his family, friends and dog, Piccolo. He also keeps a garden and an eclectic music collection.
Melissa Bosworth, Deputy State Ombudsman - District 2 (Washington, Yamhill, Columbia, Clatsop & Tillamook Counties)
Melissa has a Master of Public Administration/Health Administration and Graduate Certificate in Gerontology from Portland State University. Prior work experience includes Program manager for the Oregon Geriatric Education Center at OHSU and managing the Model for Community Care program for Providence Health and Services. Melissa enjoys reading, research, and work with community partners and volunteers. In her free time she enjoys walking, trying out new recipies and browsing in second hand stores.
Ann Fade, Deputy State Ombudsman - Deputy on Duty
Ann is the Manager of Agency
Training. She has a BA in history from the University of Oregon, a BS in
nursing from the University of Rochester and a JD from the Yale Law School. Ann
has worked as an oncology nurse at Mount Sinai Medical Center in New York City,
as an associate at the law firm of Fierman, Hayes & Handler and as the
associate director of Programs at Choice in Dying, a nonprofit organization
that invented the first living will. When not at work, Ann keeps busy wrangling
her three dogs and sleeping on the sofa.
Ana Potter, Deputy State Ombudsman - District 3 (Marion & Clackamas Counties)
Ana has her undergraduate degree in
Communications, with a Philosophy minor.
She took a few years off, and then decided to go back to school to be a
lawyer. She attended law school at Lewis
& Clark College and became licensed to practice in April 2001. As an attorney, Ms. Potter’s practice
consisted mainly of family law and criminal defense; she received an award for
excellence from the U.S. Military for her representation of a client in a
custody case. In June 2008, she decided
to advocate for people in a different arena by becoming a Deputy Long-Term Care
Ombudsman. Ana enjoys boating, being a
mother, and reading in her spare time.
Todd Steele, Deputy State Ombudsman - District 6 (Deschutes, Jefferson, Crook, Hood River, Wasco, Sherman, Gilliam, Wheeler, Grant, Morrow, Umatilla, Wallowa, Union, Baker, Harney & Malheur Counties)
Todd was born and raised in Tillamook, Oregon and recently moved back to Oregon after 15 years in Alaska. He possesses a Masters in Public Administration Degree from University of Alaska as well as a Bachelor's Degree in Business Administration (Marketing) from Portland State University. Todd has broad experience in the public, nonprofit, and for profit sectors. He served as Assistant State Long-Term Care Ombudsman for Alaska. Todd spent the last decade working in mental health programs focusing on peer-run, peer to peer support services. He served as Excecutive Direcotr for Medical Pathfinders, a nonprofit serving people fighting terminal illness. Todd is excited to be back in Bend, a place he missed sorely while in the great white north. When not working, he enjoys hiking, biking, hunting, climbing, music, and spending time with family and friends.
Molly Twarog, Deputy State Ombudsman - District 5 (Josephine, Jackson, Klamath, Douglas, Coos & Curry Counties)
Molly has a BA in History from
Willamette University and an MS in Education from Western Oregon
University. She was the Associate State
Ombudsman in New Mexico for nine years before becoming a Deputy Ombudsman for Oregon. Prior to her Ombudsman work, she was a high
school history teacher and a District Executive Director for the American
Tracy previously worked at SAIF
Corporation, Regence Blue Cross BlueShield and Country Financial. Born and raised in the Willamette Valley,
Tracy is married and has a daughter and a son.
Whenever possible, she loves to read, shop, and study architecture.
Gretchen has a degree in Community
and Human Services from Empire State College and is a Certified VolunteerAdministrator with over twenty years experience in managing volunteer programs.
She has had past work experience as a corporate manager, small business owner,
in government agencies and non-profit management. She is active on the local, state and
national level in volunteer management, presented at several national
conferences, and is a certified trainer for Oregon Volunteers! and is a
committee member of the Oregon Commission for Voluntary Action and
Service. Gretchen is married with four
adult children in all stages of life.
She enjoys camping, crafts, and all that Oregon has to offer.
Mary Ann has a long history with
long-term care. In the 1970’s she
volunteered in Multnomah County as a friendly visitor and joined the Long-Term
Care Ombudsman Program in 1995 in a volunteer capacity. In her spare time, Mary Ann flies her Cessna
170B and hangs out at the airport every moment she can.
Sherry has been the
secretary/receptionist with the OLTCO since June of 1995. Previously, she was a
graphic artist with Alexander Art. She and her husband, Rus, have 2 grown
children and 2 teenaged grandsons. Her passions are gardening and the out of
doors. She also enjoys sewing, reading and spending time with friends.
The program is monitored by the Long-Term Care
Advisory Committee who are appointed by the Governor, legislative
leadership, and senior organizations (per ORS 441.137).
Care Advisory Committee Member contact information, photos, bios, and their statewide representations can be found here: