About the Staff and Program of the Long-Term Care Ombudsman Program in Oregon
The Office of the Long-Term Care Ombudsman is a free service available to residents, families, facility staff, and the general public. Ombudsmen respond to a wide variety of resident concerns, including problems with resident care, medications, billing, lost property, meal quality, evictions, guardianships, dignity and respect, and care plans. The program serves residents in nursing facilities, residential care facilities, assisted living facilities and adult foster care homes.
Complaints are investigated and resolved by staff and a cadre of trained and certified volunteer ombudsmen assigned to facilities throughout the state. Beyond complaint investigation and resolution, ombudsmen strive to be the eyes and ears of residents and to advocate for improvements in their quality of life and quality of care.
The program also provides hundreds of free consultations each year to individuals
struggling with the complexities of the long-term care system.
|Oregon's citizens living in nursing facilities, residential care facilities, assisted living facilities and adult foster care homes deserve quality care. They should enjoy freedom from abuse and neglect and the freedom to make choices about their care.|
|The mission of Oregon's Long-Term Care Ombudsman Program is to protect individual rights, enhance quality of life, improve care, and promote dignity fo residents living in Oregon's licensed long-term care facilities.|
|The Office of the Long-Term Care Ombudsman is an independent state agency that serves long-term care facility residents through complaint investigation, resolution and advocacy for improvement in resident care. |
Program staff work with a statewide network of over 180 volunteers who work in their own communities in a variety of roles.
Fred Steele was appointed by Governor Kate Brown in September 2015 to be Oregon's Long-Term Care Ombudsman and Agency Director of the Office of the Long-Term Care Ombudsman. Fred has focused his career on advocating for older adults and individuals with disabilities, with particular focus on enhancing infrastructure to maximize independence of Oregonians. He holds a J.D. From Willamette University College of Law and an M.P.H. from Portland State University. Fred relaxes in his free time by camping, hiking, and watching sports with his wife, two young sons, and their dog.
Rebecca graduated from college with a degree in
Psychology. Shortly thereafter she began
working with individuals with intellectual and developmental disabilities and
proceeded to work in this field for the next fourteen years in a variety of
capacities including case management, protective services, service provider
licensing and quality assurance.
Following a move to Massachusetts Rebecca began working in the field of
adult protective services as an investigator and managers and continued this
work in Oregon as an Operations and Policy Analyst for the Office of Adult
Abuse Prevention and Investigations.
Rebecca has also worked as a Certified Public Guardian, Conservator,
Trustee and Estate Administrator in the states of Oregon and Washington. When not working Rebecca enjoys running,
gardening, spending time with her many nieces, nephews and godchildren, and
spoiling her English Bulldog rotten.
David Berger, Deputy State Long-Term Care Ombudsman - District 1 (Multnomah County)
David is committed to helping individuals have a lead role in their care and guiding public policy that enhances personal choice and quality care. David has a Bachelor's degree in Psychology and a Technical Writing Minor from Portland State University, and a JD from Lewis and Clark Law School, where his coursework emphasized social justice issues. Before and during college he worked as a certified nurse's aid, an activities assistant, and community mental health worker. After law school, David has worked as an assisted living administrator and for a tech firm that developed smart home technologies and web-based records systems for community-based care settings. Prior to joining the agency, he volunteered for the Multnomah County Public Guardian's Office and was the Program Supervisor and Case Manager at the Marie Smith Adult Day Center in North Portland. David's thousands of hours working directly with people who live in licensed care settings sensitized him to their challenges and informs his advocacy and policy work.
Melissa Bosworth, Deputy State Long-Term Care Ombudsman - District 2 (Washington, Yamhill, Columbia, Clatsop & Tillamook Counties)
Melissa has a Master of Public Administration/Health Administration and Graduate Certificate in Gerontology from Portland State University. Prior work experience includes Program manager for the Oregon Geriatric Education Center at OHSU and managing the Model for Community Care program for Providence Health and Services. Melissa enjoys reading, research, and work with community partners and volunteers. In her free time she enjoys walking, trying out new recipies and browsing in second hand stores.
Debbie Boures, Deputy State Long-Term Care Ombudsman - District 4 (Lane & Lincoln Counties)
Debbie has a Bachelor's degree in Psychology from the University of Washington. For the last 20 years Debbie has worked for Lane Council of Governments, most recently as the Licensor of Adult Foster Homes in Lane County. Prior to that she worked as a Transition and Diversion Case Manager, assisting consumers leaving nursing homes for community based care settings. She has been a strong advocate for client choice. Debbie and her husband have two children in college, two dogs, and two cats. In her spare time she putters around at creating soup recipies, makes jewelry, reads, and enjoys spending time with family and friends.
Steph Delage, Deputy State Long-Term Care Ombudsman - District 7, (Clackamas, Hood River, Wasco, Sherman, Gilliam, Morrow, Umatilla)
Steph has a bachelor's degree in English from the State University of New York, Albany Campus and has over 20 years working with senior citizens, domestic violence survivors, and people with disabilities with a focus on Adult Protective Services. She has provided case-management, investigation and risk management to vulnerable adults in the community for several years before moving onto APS program and policy development with the Office of Adult Abuse Prevention and Investigations.
Ann Fade, Deputy State Long-Term Care Ombudsman - District 3 (Marion, Linn, Benton, Polk)
In addition to serving as the Deputy for District 3, Ann is the Manager of Agency
Training. She has a BA in history from the University of Oregon, a BS in
nursing from the University of Rochester and a JD from the Yale Law School. Ann
has worked as an oncology nurse at Mount Sinai Medical Center in New York City,
as an associate at the law firm of Fierman, Hayes & Handler and as the
associate director of Programs at Choice in Dying, a nonprofit organization
that invented the first living will. When not at work, Ann keeps busy wrangling
her three dogs and sleeping on the sofa.
Todd Steele, Deputy State Long-Term Care Ombudsman - District 6 (Deschutes, Jefferson, Crook, Wallowa, Union, Baker, Klamath, Lake, Grant, Wheeler, Harney & Malheur Counties)
Todd was born and raised in Tillamook, Oregon and recently moved back to Oregon after 15 years in Alaska. He possesses a Masters in Public Administration Degree from University of Alaska as well as a Bachelor's Degree in Business Administration (Marketing) from Portland State University. Todd has broad experience in the public, nonprofit, and for profit sectors. He served as Assistant State Long-Term Care Ombudsman for Alaska. Todd spent the last decade working in mental health programs focusing on peer-run, peer to peer support services. He served as Excecutive Directorotr for Medical Pathfinders, a nonprofit serving people fighting terminal illness. Todd is excited to be back in Bend, a place he missed sorely while in the great white north. When not working, he enjoys hiking, biking, hunting, climbing, music, and spending time with family and friends.
Molly Twarog, Deputy State Long-Term Care Ombudsman - District 5 (Josephine, Jackson, Douglas, Coos & Curry Counties)
Molly has a BA in History from
Willamette University and an MS in Education from Western Oregon
University. She was the Associate State
Ombudsman in New Mexico for nine years before becoming a Deputy Ombudsman for Oregon. Prior to her Ombudsman work, she was a high
school history teacher and a District Executive Director for the American
Tracy Behnke, Data Analyst
Tracy previously worked at SAIF
Corporation, Regence Blue Cross BlueShield and Country Financial. Born and raised in the Willamette Valley,
Tracy is married and has a daughter and a son.
Whenever possible, she loves to read, shop, and study architecture.
Lené brings extensive experience working in the field of volunteer
recruitment and training along with supporting and supervising volunteer
advocates. She has held the position of executive director for non-profit
advocacy programs in 2 counties of Oregon; served on legislative committees; participated
as a board member and legislative committee chair for the Oregon CASA Network;
and is currently appointed to the Governor’s External Advisory Committee for Child
Safety in Substitute Care Independent Review.
A guiding principle
for her is the importance of giving a voice to those who are not able to speak
for themselves. Lené is passionate about serving vulnerable populations and is
dedicated to working with the LTCO team to increase the number of Certified
Mary Ann has a long history with
long-term care. In the 1970’s she
volunteered in Multnomah County as a friendly visitor and joined the Long-Term
Care Ombudsman Program in 1995 in a volunteer capacity. In her spare time, Mary Ann flies her Cessna
170B and hangs out at the airport every moment she can.
Diana originally joined the OLTCO as an administrative volunteer in 2015 before departing to take a demanding phone and reception job at Salem Hospital. Upon hearing of an opening at the OLTCO in early 2016, she graciously agreed to rejoin us and is now the very patient and pleasant voice that you hear on the other end of the phone when you call our number.
The program is monitored by the Residential Facilities Advisory Committee who are appointed by the Governor,
leadership, and senior organizations (per ORS 441.137).
The Residential Facilities Advisory Committee Member contact information, photos, bios,
and their statewide representations can be found here: