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We are calling this change to the way that we do business the Service Transformation Program.
In this effort, we are:
On January 22, 2019, DMV successfully launched our new vehicles system on time and on budget. The second half of our system replacement, drivers system, will launch in July 2020.
We are dedicated to providing the excellent customer service that you have come to expect from us during this time of change. Part of that is making sure that you, our customer, continue to be our focus. We will provide chances for you to tell us what you want to see at the DMV of the future.
We are always looking for ways to improve how we serve our customers. As of now, we know that we will have:
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