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Message from the Division Administrator


ODOT’s mission is to provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive.

At Commerce and Compliance Division, we seek to promote a safe, efficient and responsible commercial transportation industry by:

  • Simplifying compliance.
  • Preserving the infrastructure.
  • Delivering superior customer service.

We are continually developing innovative strategies to simplify regulatory processes and improve the way we do business in our state. We ensure the safety of all users on the transportation system, from the highways to railways.

Through our permitting and enforcement procedures, we help ensure that commercial vehicles traveling across our state’s transportation system are compliant with all safety regulations. Our programs also help to ensure the integrity of our state’s infrastructure, protecting roads, bridges and rails from unnecessary damage and wear and tear.

We hope you find our website helpful. Please take a moment to email us if you have suggestions on how we might make it better. Also, be sure to sign up for news alerts and stay informed.

Welcome and thank you for visiting us on the internet!

Amy Ramsdell, Administrator

Performance Measures

Commerce and Compliance Division staff and management monitor several performance measures, adjusting programs and processes as needed to ensure we are meeting agency and division goals. Our Customer Satisfaction Survey asks customers to tell us how we are doing and where we can improve. Our key areas of performance measurement are:
  • Timeliness.
  • Accuracy.
  • Helpfulness.
  • Expertise.
  • Availability of Information.
  • Overall service.
We have reports for our 2016 and 2018 surveys.

Our 2020 Customer Satisfaction Survey is now open.

It covers all of our programs and services from truck safety inspections to over-dimension permitting. The survey will take anywhere from 2 to 20 minutes to complete, depending on which set of questions apply to you. The survey is open until mid-July. Thank you for your participation and providing us with your invaluable feedback!

Photo of ODOT Commerce and Compliance Division Administrator Amy Ramsdell.Amy Ramsdell, Division Administrator

Contact Us

Oregon Department of Transportation
Commerce and Compliance Division
3930 Fairview Industrial Dr. SE
Salem, OR 97302-1166

Directions to CCD Salem Headquarters
Contact an Office or Manager

Hours of Operation (Pacific Time)
8 a.m. to 5 p.m.
Monday through Friday

Phone
503-378-5849

General Carrier Questions
Email the ODOT TOL Team.

Resources

Web Page Support
Email the CCD Web Team.

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