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Phone System Change

As of April 24, 2018, we have changed our phone system as part of a state-wide rollout of a new phone platform for all state government agencies. While our phone numbers remain the same, you might notice some new features when you call us.
 
  • The new system prompts you to enter your Oregon account number. This helps us retrieve your information faster when answering your call. If you don’t have an Oregon account number or can’t remember it, the system will still route your call.  
  • Some phone lines include menu options to help route your call more efficiently to the correct program area.  
  • Some phone lines offer a courtesy call back feature during peak call times.  
  • Customers calling our Portland Registration Office have the option to transfer to Salem, if Portland analysts are not available.  
  • During the Registration Renewal season, carriers will be able to check the status of a renewal without having to wait on hold to speak with a live person.  
  • Carriers with over-dimension permits are able to check the status of their single-trip permit (STP) application without having to talk to an analyst.

​MCTD General Information Line: 503-378-5849

Salem Registration Phone Service Center: 503-378-6699

Over-Dimension Permit Unit: 503-373-0000

Apportioned Registration Unit: 503-378-6643

Jantzen Beach/Portland Bridge Registration Office: 971-673-5900 

Bond and Insurance Unit: 503-378-4823

Tax Help Unit: 503-378-6220

International Fuel Tax Agreement Unit: 503-373-1634

View additional MCTD phone numbers.

 

Contact Us

Oregon Department of Transportation
Motor Carrier Transportation Division
3930 Fairview Industrial Dr. SE
Salem, OR 97302-1166
 
 
Hours of Operation (Pacific Time)
8 a.m. to 5 p.m.
Monday through Friday
 
Phone
503-378-5849
 
Web Editor
Email the MCTD Web Team.
 

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