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Next Generation 9-1-1

While the existing 9-1-1 system has been a success story for more than 30 years, it has been stretched to its limit as technology advances.
New wireless and Internet Protocol (IP)-based communications devices are being developed at a rapid rate, offering capabilities such as text and video messaging. Unfortunately, the current 9-1-1 system was never intended to receive information from these new and emerging devices.
As a result, through cumbersome adaptations, current 9-1-1 systems are being asked to perform functions it was not designed to handle. In short, Oregon’s 9-1-1 system is in need of significant modernization.
The first step in the modernization process was to design and deploy an IP-based Network, connecting all 43 Oregon Public Safety Answering Points (PSAPs). This network currently supports the delivery of caller location information to all 9-1-1 centers throughout Oregon. Further planning is underway to fully modernize 9-1-1 services throughout Oregon.
Given the critical nature of 9-1-1, Oregon’s planning leverages a phased approach that minimizes risk to 9-1-1 services and investments. This approach builds upon activities that will modernize Oregon’s 9-1-1 system.

For Next-Generation 9-1-1 Questions, contact:

Pat Lustig, NG9-1-1 Project Manager
Frank Kuchta, Project Portfolio Manager

The state 9-1-1 Program strives to engage stakeholders at all levels early and often, and views this process as the most important ingredient for successful NextGeneration 9-1-1 project delivery.  The program continues to focus on increasing awareness and accountability through efficient and effective use of 9-1-1 program resources by promoting benefits of enterprise investment and planning while increasing partnership and effectiveness between the State 9-1-1 Program and all Oregon PSAP's.

PSAP Planning for Success! (Post-workshop Summary Report)

Oregon Transitional NG9-1-1 Quarterly Update (05/15/2018)​

Oregon Transitional NG9-1-1 Quarterly Update  (03/07/2018)

Oregon NG9-1-1 Governance Structure​​

​​Based upon input and direction provided by statewide stakeholders, national 9-1-1 organizations and the public safety vendor community, the State 9-1-1 Program continues to identify opportunities for the advancement and modernization of 9-1-1 technology.  Transitional NextGeneration 9-1-1 plans are currently being developed and will outline the approach for reaching short and long-term goals toward full NextGeneration 9-1-1 capability.

Oregon Transitional NG9-1-1 Strategy Overview

NG9-1-1 Transitional Approach​​​

Throughout 2016, a statewide managed service IP network was designed and implemented for the purpose of supporting secure interoperability between all Oregon PSAPs.   This network supports the delivery of 9-1-1 caller location information, delivery of GIS mapping updates, network time synchronization services and the transport of statistical reporting data associated with 9-1-1 calls.  This network also expands the potential for collaborative emergency data sharing between all PSAPs throughout Oregon.​​

The 9-1-1 Program has completed the development of a functional PSAP Boundary GIS layer.  This was achieved through a process of utilizing best available GIS data, compiling that information, using best-practices for cleaning any topological gaps and/or overlaps along adjacent PSAP boundaries, and then working with all relevant Oregon 9-1-1 stakeholders to review and verify that the boundaries were an accurate representation of their call-taking area.

The PSAP Boundary layer will be continuously maintained by 9-1-1 Program staff and will be presently utilized to define the limits of GIS data maintenance by/for the various Oregon PSAPs.  At such a point that the appropriate Next Generation NENA i3 core service elements come online, the PSAP boundary will be provisioned by the Spatial Interface (SI) to the Emergency Call Routing Function (ECRF) and Location Validation Function (LVF) to enable spatial routing of incoming 9-1-1 calls. ​​

Map of Oregon PSAP Locations and Boundaries

·  NG911: The Essential Guide
Next Generation 9-1-1: The Essential Guide to Getting Started. 2013
·  NENA Transition Plan Considerations
NENA NG9-1-1 Transition Plan Considerations Information Document. November, 2013
·  NENA i3 Solution
Detailed Functional and Interface Standards for the NENA i3 Solution. September, 2016
·  NENA End State Assumptions
NENA NG9-1-1 “End-State” 11 Assumptions. September, 2016
·  FCC Task Force PSAP Architecture
FCC Task Force on Optimal PSAP Architecture Final Report. January, 2016
·  APCO Project 43 
APCO Project 43 – Broadband Implications for the PSAP. January, 2017​​


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