In 2014, DAS Customer Utility Boards completed the rate-setting work for the 2015-17 biennium. CUB members and subject matter experts from agencies, along with DAS staff, formed various subgroups to review rate methodologies and provide recommendations to the full CUBs. Through their participation in CUBs and subgroups, more than 35 customer agencies participated in the DAS rate-setting work. This work culminated with the publication of the 2015-17 Agency Request Budget Price List in February 2014, although the CUBs approved further rate changes throughout 2014 in response to customer or CUB specific requests.
Service Level Agreements
Service Level Agreements describe the services offered by each program, identify service levels or performance targets agreed upon between the program and its customer base, and document responsibilities and key service management processes such as incident management or complaint resolution. Throughout 2014, DAS Customer Utility Boards reviewed and approved new SLA documents for six Programs within DAS Service Enterprises:
• DAS Enterprise Goods and Services: 1) Risk Management and 2) Procurement Services
• DAS Enterprise Asset Management Division: 1) Operations, 2) Maintenance, 3) Real Estate Services, and 4) Construction and Project Management.
In addition, in the fall of 2014 the CUBs revised SLA documents for four programs as follows:
- • Enterprise Human Resource Services,
• Fleet & Parking Services,
• Surplus Property, and
• Publishing & Distribution.
The revised SLAs included new performance targets and changes to the methodologies used to track performance against negotiated service levels.
DAS is pleased to have these agreements in place and extends thanks to the CUBs and other customers who collaborated to create them.
Stay informed. Sign up for email updates.