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Mission, vision, and values

DCBS foundations


To protect and serve Oregon’s consumers and workers while supporting a positive business climate.

What we value:

  • A commitment to public service
  • Integrity, expertise, and personal responsibility
  • Collaborative, creative efforts to find solutions
  • Effectiveness and accountability in our people and programs
  • Excellent customer service
  • Effective communication
  • Respect for the diverse community of DCBS
  • A positive business climate

What we do:

DCBS is Oregon’s largest business regulatory and consumer protection agency. The department focuses on the following areas:

  • Safe and healthy workplaces
  • Safe and efficient buildings
  • Sound financial systems
  • Protection for consumers of financial products
  • Availability of safe, affordable financial and insurance products
  • Affordable and available workers’ compensation benefits
  • Education for consumers, workers, and businesses

Strategies to achieve our goals:

  • Actively work with stakeholders and customers to seek input and solve problems
  • Focus efforts on improving outcomes for consumers and workers
  • Structure regulatory programs to impose the minimum burden on regulated businesses consistent with achieving the desired outcomes
  • Promote choices and access for Oregon consumers and businesses by supporting the success of industries in the economic sectors we regulate
  • Use a combination of regulation, enforcement, education, consultation, or direct service delivery to achieve results
  • Use technology and other tools to exchange information easily and conduct business
  • Measure programs and approaches for results and look for improvement
  • Improve cost-effectiveness and ensure services provide value to consumers, workers, and businesses