We strive to make our response time as short as possible. You will receive an acknowledgement of your request within five business days and a response to your request within 15 business days. If we cannot complete your request within 15 days we will still contact you with an explanation and an estimate of when we will complete it. Release of your records may also be delayed if we are waiting for you to clarify or provide more information about your request, or for payment of fees. If we do not hear back from you in 60 days, your request will be closed.