Compliance Coordinators collaborate with investigators, surveyors and others to resolve deficient or incorrect facility practices or individual actions. Our goal is to determine the cause of the deficiency and recommend remedies.

We review complaint report investigations and assess the facts for relevant, appropriate sanctions or remedies. The goal is to promote regulatory compliance, work collaboratively with providers toward risk mitigation goals, and ensure quality of care is provided to nursing facility residents.

Periodically there are changes to Oregon Revised Statutes and Oregon Administrative Rules. When changes happen, the Department takes great care to ensure consistency in how changes are communicated to providers, customers, and partners. This is part of an ongoing effort to provide quality services.

We thank all the providers who work together with us to promote quality of care to people in nursing facilities. Your cooperation has allowed us to make a real difference in the lives of Oregon’s older adults and disabled residents who live in nursing facilities.

Frequently Asked Questions

I received a Letter of Determination (LOD). What does that mean and do I need to do anything?
The Letter of Determination (LOD) is a summary of the findings based on the corresponding Adult Protective Services (APS) investigation report. If you do not agree with the Department’s findings in the matter, you have rights. The LOD includes a page entitled, "Notice of Appeal Rights and Waivers," that details your rights.​​
What is the difference between Calendar days and Business days?
Calendar days include any day of the week counting Saturday and Sundays. Business days are referred to as a regular Monday through Friday workweek that excludes the weekend. For example, the Appeal Rights section in the "Notice of Assessment of a Civil Penalty" indicates that the Licensee has 10 calendar days to request a Contested Case Hearing. If you received the Notice on Monday, October 4, 2010, the Department must receive the written request by Thursday, October 14, 2010.​
I received a Notice of Civil Penalty. What does that mean and what should I do in response to the Notice?
A Notice of Assessment of a Civil Penalty is a monetary sanction issued to the Licensee of the Facility based on findings that most likely came from an Adult Protective Services (APS) investigation report or survey. The Notice describes the failure(s) that occurred and corresponding rule violations. An Appeal Rights section is also included in the Notice, explaining how to respond. If, after reading the Appeal Rights Section, you are still unclear on how to respond, feel free to contact the appropriate Corrective Action Coordinator, listed under the Contact Person section.​

SDS 0825 - Petition for Reconsideration  - Form used to request a Department reconsideration of the outcome of a complaint report investigation.

Additional program information and downloads are available on our Forms page.​​​​​​