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Information for Friends, Families, and Visitors

We've created this page for friends and family to provide easier access to the webpages you access most. Our hope is to improve your website navigation experience.
Frequently Asked Questions
See answers to your most frequently asked questions.
Offender intake and assessment for the Oregon Department of Corrections (DOC) takes place at the Coffee Creek Correctional Facility (CCCF) located in Wilsonville, Oregon. All adults sentenced to serve time with DOC enter through this facility, except when determined to be inappropriate for safety and security reasons.
Handbook for Families and Friends of Adults in Custody
This booklet is intended to introduce you to the Oregon Department of Corrections (DOC) and answer as many questions as we can. We want you to know what to expect for yourself and for your loved one, and to have a basic idea of what the rules and procedures are so you can support your loved one through a difficult experience.

CURE support group and DOC Orientation
Citizens United for Rehabilitation of Errants (CURE) provides support to friends and family members of incarcerated individuals. CURE believes that prisons should be used only for those who absolutely must be incarcerated and that those who are incarcerated should have all of the resources they need to turn their lives around. The mission of Oregon CURE is to reduce crime by advocating for effective criminal justice policies, procedures, and programs.

DOC encourages positive relationships between adults in custody and their families and friends. Adults in custody must apply to have a person added to their approved visiting list. Even if you were visiting an incarcerated adult in the county jail, you must apply for visiting privileges once he or she enters a DOC facility.

Mail from friends and family to adults in custody is important both to the incarcerated adult and friends and family, but also to the department. Here you can learn how to send mail and electronic messages to an adult in custody, access the rule on mail, and obtain contact information for questions or concerns.

Deposit money on an incarcerated adult's Trust Account
Central Trust provides services including depositing of monies received by adults in custody from family members and other resources and recording of those monies to individual accounts, processing of incarcerated adult requests to spend from their accounts for approved purchases, withholding of money and subsequent payment of fees, disciplinary fines and other costs, and paying vendors for goods and services associated with running the prison canteens and clubs.

FAQs about the prison telephone system
Ongoing contact with supportive family and friends is an important part of an incarcerated adult's success in prison and upon release. DOC is committed to providing the best possible telephone service at the most reasonable cost per call.

Information on the Telephone System, MP3 Players and Supporting Features
Read about the rollout of the new telephone system in May of 2012, and the supporting products and services provided by Telmate such as MP3 players, electronic messages and photos, and video interactive phone calls.

DOC Facebook
Like us on Facebook to get the latest information on visiting, news and events and get answers to your questions.

Health Services
Health Services is responsible for providing medical care to adults in custody. The state has a moral and legal obligation to provide health care for those people whom it incarcerates.

Oregon Offender Search
The Oregon Department of Corrections makes available offender information in its Oregon Offender Search (OOS) system as a service to the public.

List of Prisons
Oregon's adult correctional institutions are centrally administered by the Assistant Director of Operations. Oregon's prisons are safe, civil and productive so adults in custody can pursue the goals specified in their corrections plans. See a list of and links to Oregon's 14 prisons.

FAQs about Oregon prisons
Want to learn more about Oregon's prisons? Read answers to the 11 most frequently asked questions about Oregon's prisons and other related questions.
Prison Rape Elimination Act (PREA)
The Oregon Department of Corrections has zero tolerance for sexual abuse. The Prison Rape Elimination Act of 2003 is a federal law that seeks to eliminate sexual assaults and sexual misconduct. This law applies to all federal and state prisons, jails, police lock-ups, private facilities, juvenile facilities, and community correctional settings.

Rules and Policies
See a list of all Department of Corrections rules and polices.

Correctional Services
The Correctional Services Division is responsible for the operation of intake, correctional case management, population management, inmate work programs, inmate services including visiting, inmate mail and legal libraries, religious services, sentence computation, offender records, victim services, and institution programs such as: workforce development, education, cognitive programs, and addictions treatment programs.

Children of Incarcerated Parents
See a list of links for children of incarcerated parents, such as the CAIP (Children Affected by Incarcerated Parents), Sesame Street Little Children, Big Challenges: Incarceration, and Professor Proponderous, an animated short film where Jeeter asks Professor Proponderous one of the toughest questions kids with incarcerated parents wonder about: Is my parent a bad person?

Inspector General Hotline 
Call the Inspector General Hotline to report abuse, extortion, fraud, prohibited conduct by adults in custody, staff misconduct, and waste.

The Americans with Disabilities Act (“ADA”) prohibits discrimination. The ADA covers “qualified individuals with disabilities.” Corrections must provide a reasonable accommodation to qualified individuals with disabilities UNLESS doing so would impose an undue hardship. If you have questions, please contact the Statewide Services Coordinator.