For all new claims, the first payment is usually sent by
Employment Department pays benefits electronically either by a U.S. Bank
ReliaCard® Visa debit card or direct deposit. If you don’t apply for direct
deposit, you will be sent a ReliaCard®.
direct deposit, we electronically transfer your weekly benefit payment into
your checking or savings account at your bank, credit union, or savings and
apply for direct deposit you will need your routing and account numbers. See
example in the PDF version of the Claimant Handbook.
the Online Claim System and select “electronic deposit,” from the main menu select
Enter your information, or
the Authorization for Electronic Deposit Form and send it to us.
can locate the Authorization for Direct Deposit form online at Forms.
You will not be able to sign up for direct deposit until your claim has been processed. Use the Online Claim System and select Status of Your Claim and Weekly Reports to monitor the status of your claim.
Using the Online Claim System to set up Direct Deposit is the quickest way to receive payments.
Please contact us at (503) 947-1394 if the bank account information you provided is incorrect.
Employment Department has no control over your electronic payment after the
payment is issued.
you sign up for direct deposit it takes up to 2 weeks to verify your account
information. During the verification period, you will receive payment by paper
check. Submitting additional requests for direct deposit, before the
verification process is complete, will cause the system to begin a new
verification process and delay your direct deposit set-up.
the U.S. Bank ReliaCard® Visa, we deposit your payments onto a prepaid debit
card. This card can be used anywhere Visa cards are accepted.
watch for the card in the mail. It will arrive in a white envelope with an
Indianapolis, Indiana return address. Don’t throw it away, even if you sign up
for direct deposit. If your direct deposit were to fail for any reason, we
automatically switch back to payment by ReliaCard®.
you receive your card, call the toll-free number on the card to activate it.
You can access your ReliaCard® account information online at ReliaCard® or by
calling their customer service center at 1-855-279-1270.
Fee Information: There
may be fees associated with the use of your ReliaCard®. Read your Cardholder
Agreement thoroughly, along with any additional notifications you receive about
your ReliaCard®. You can access the ReliaCard® Cardholder Agreement and fee
listings at Agreement.
switch from ReliaCard® to direct deposit, follow instructions above. To switch
from direct deposit to ReliaCard®, call the UI Center.