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Claimant Handbook

 Stopping and restarting a claim

When you return to full-time work, or earn more than or equal to your weekly benefit amount, simply stop claiming weekly benefits. If you began work in the last week you are claiming, be sure to report your gross earnings, even if you haven't been paid yet.

The Employment Department will automatically stop your claim if you:

  • Earn more than or equal to your weekly benefit amount;
  • Work full-time or stop claiming for one week or more; or
  • Report no earnings after a week that you reported some earnings.

If your claim was stopped, you must restart your claim in order to receive benefits. Remember your claim is good for 52 weeks. Stopping your claim during that 52 week period will not cancel your claim.

If your claim was stopped because you returned to work, you can restart your claim by using the Online Claims System, or by calling the UI Center. If you have no earnings to report, and your claim was stopped, you need to contact the UI Center so a claims specialist can restart your claim.

Restart your claim during the week you want to begin claiming. Be prepared to provide employer information if you have worked since you last claimed. This includes the dates worked, the names, phone numbers and addresses of your employer(s), and your gross earnings from those employers. Once you have restarted your claim, remember you must also claim the week after it is over.

​​Download the complete Claimant Handbook as a PDF:

​Unemployment Insurance Contact Center: 

TOLL FREE: (877) 345-3484


Weekly Claim Line Number:

TOLL FREE: (800) 982-8920

TTY Relay Service 711​​​​​


PO Box 14135

Salem OR 97309-5068

Fax: (866) 345-1878​​