Q: How do I open the encrypted email I received?A: You will see a box that looks like this:
Follow the instructions provided in the invite email in order to login to the Proofpoint site and view the email sent by The Oregon Employment Department.
Q: I’ve forgotten my password/ locked myself out of Proofpoint; how do I get it reset? A: You can reset your password by selecting the ‘forgot password’ link and answering your security question.
If you cannot remember your answer to the security question, send a non-encrypted email to oed_encryptemailhelp@oregon.gov
Include the following information in your email:
- The email address used to set up your encrypted email account in Proofpoint,
- Your full name, and
- A phone number where we can reach you within two business days.
A staff member will call you and verify your identity prior to resetting your account. We will verify identity with a SSN for a claimant and BIN (with check digit) for an employer. Once reset, you will be prompted to set up a new password and security question just as you did the first time you registered.
Q: I clicked the link in the email but nothing happened?A: Check your internet browser settings, do you block all pop-ups/ block links from opening in a new tab? Can you set the permissions to allow pop-ups/ external links from the Employment Department?
-there isn’t a single set of directions to do that, it varies from browser to browser, though it is usually under either Settings or Tools.
Q: I use Chrome as my browser and I can’t access Proofpoint. It opens a new window but there isn't any information/options available. What can I do to gain access to my secure email?A: Is your Chrome browser up to date, have you been prompted to update to the newest version of Chrome? Alternately, is there another browser you could use, such as Internet Explorer?
Q: I use a cellular (smart) phone and cannot access Proofpoint, what can I do?A: It is best to use a desktop or laptop computer as there are reported issues with accessibility to Proofpoint through cellular devices. If you do not have access to a computer at home, you can go into any WorkSource Oregon Center or local library.
Q: I don’t have Adobe Acrobat, do I have to buy it?A: Adobe Reader is available as a free download, or other freeware PDF readers may work for you.