The Oregon Employment Department has the ability to communicate with employers and unemployment insurance claimants through secure email.  This system allows confidential information to be sent through a secure email portal, ensuring the information is protected.

If you have received an email from the department letting you know you have a message to be retrieved through this system, follow these steps to work with secure email.

Q: How do I open the encrypted email I received?
A: You will see a box that looks like this:

Follow the instructions provided in the invite email in order to login to the Proofpoint site and view the email sent by The Oregon Employment Department.

Q: I’ve forgotten my password/ locked myself out of Proofpoint; how do I get it reset?
A: You can reset your password by selecting the ‘forgot password’ link and answering your security question. 
If you cannot remember your answer to the security question, send a non-encrypted email to oed_encryptemailhelp@oregon.gov 
Include the following information in your email: 
  1. The email address used to set up your encrypted email account in Proofpoint,
  2. Your full name, and
  3. A phone number where we can reach you within two business days.
A staff member will call you and verify your identity prior to resetting your account. We will verify identity with a SSN for a claimant and BIN (with check digit) for an employer. Once reset, you will be prompted to set up a new password and security question just as you did the first time you registered.

Q: I clicked the link in the email but nothing happened?
A: Check your internet browser settings, do you block all pop-ups/ block links from opening in a new tab? Can you set the permissions to allow pop-ups/ external links from the Employment Department?
    -there isn’t a single set of directions to do that, it varies from browser to browser, though it is usually under either Settings or Tools.

Q: I use Chrome as my browser and I can’t access Proofpoint. It opens a new window but there isn't any information/options available. What can I do to gain access to my secure email?
A: Is your Chrome browser up to date, have you been prompted to update to the newest version of Chrome? Alternately, is there another browser you could use, such as Internet Explorer?

Q: I use a cellular (smart) phone and cannot access Proofpoint, what can I do?
A: It is best to use a desktop or laptop computer as there are reported issues with accessibility to Proofpoint through cellular devices. If you do not have access to a computer at home, you can go into any WorkSource Oregon Center or local library.

Q: I don’t have Adobe Acrobat, do I have to buy it?
A: Adobe Reader is available as a free download, or other freeware PDF readers may work for you.

Unemployment Insurance Call Center

PO Box 14135
Salem, OR 97309-5068
Fax: (866) 345-1878

Metro / NW Oregon
Portland (503) 292-2057
Salem (503) 947-1500
Eastern / Central Oregon
Bend (541) 388-6207
If you live outside of Oregon, and
don’t commute to Oregon to work,
call the UI Center at:
(877) 345-3484

Weekly Claim Line Numbers

Bend, Madras, Prineville, Redmond:

Dallas, Salem local area:

Newberg, Portland, Woodburn:

All other locations:
(800) 982-8920
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