Frequently Asked Questions (FAQs)
Wondering how to create an account in Frances Online, or how to apply for Paid Leave Oregon benefits?
From the Frances Online for Claimants page, click "Sign Up for a Claimant Online Account."
Click the red 'address not verified' link. A pop-up address search window may appear with some options. Choose one. You should see a green check mark next to 'Address verified'. Click Next to continue.
To upload your Paid Leave document to Frances Online, log in to Frances Online for Claimants and click "Respond to Questionnaire" in the Current Paid Leave Oregon Benefits section.
To manage your profile, log in to Frances Online for Claimants and click “Manage My Profile" from the top-right corner of the screen.
To apply for benefits, log in to Frances Online for Claimants and click "File a Paid Leave Oregon Claim" from the Claimant Services panel on the Home tab. If you don't have a Frances Online account, create one by clicking "Sign Up for a Claimant Online Account" at Frances Online for Claimants.
Your occupation is what you do for work. You don't need to find your specific job title, just a category that your job fits in.
To view letters from the Oregon Employment Department on Frances Online, log in to Frances Online for Claimants and go to the I Want To… tab and click "View Letters" from the Letters section.
To file an appeal on your Paid Leave Oregon Claim, log in to Frances Online for Claimants and click "View or Change Benefit Details" from the Benefit Details panel on the Home tab. Then, click the "File an Appeal" hyperlink from the top-right corner.
To submit a waiver, log in to Frances Online for Claimants and click the I Want To... tab. Look at the 'Waivers' section.
To log out of Frances Online, click the Profile icon at the top of the screen, on the left of the owl and click "Log Off."
Are you an Employer or Third Party Administrator looking for help using Frances Online?
Get answers to common questions and learn more about how to use Frances Online from our Employer FAQs.