Go to Frances Online now to get started!
Frances Online workshops
Bring your questions to this virtual workshop. Hear more about common questions, get answers to your specific concerns, and learn from what others are experiencing.
If you need assistance during the workshops, including interpretation in a language other than English, contact us at firstname.lastname@example.org
to request an accommodation at least 48 hours in advance of the event.
Next workshop date will be in July in preparation of 2nd quarter filing. More details will be announced as we get closer to the event.
Quick reference guide
Client Tax Rate Process to learn how to export your clients' Unemployment Insurance Tax Rate file in Frances Online. You may have previously received this through a data exchange through a separate secure server. You can now receive it through your Third Party Administrator (TPA) login.
Download a step-by-step guide or visit our how-to page to learn how to do common tasks in Frances Online including creating an account, adding multiple clients, and filing your payroll report.
Frances Online reporting infographic
Employer registration in Frances Online
Third Party Administrator (TPA) registration in Frances Online
Adding clients as a TPA in Frances Online
- Frances Online offers three methods for two-step authentication. Setting up one or more of these methods will help you protect your online account.
Other ways to get help with Frances Online
Ask the Frances Chat Bot
Frances' interactive assistant hangs out in the top right corner of your screen. Available in English and Spanish, it has answers about things like what you'll need to register, how to update your account, how to file your payroll report, and how to submit a business change in status form. If you have questions, start with the chat bot - even before you create your account!
Give us a call
Our staff are available by phone at 503-947-1488
Monday - Friday from 8 a.m. - 5 p.m.
Email our team
Send your questions to our Contributions team at