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Go to Frances Online now to get started!​​​

Frances Online workshops

Bring your questions to this virtual workshop. Hear more about common questions, get answers to your specific concerns, and learn from what others are experiencing.

If you need assistance during the workshops, including interpretation in a language other than English, contact us at​ to request an accommodation at least 48 hours in advance of the event.

Next workshop date will be in July in preparation of 2nd quarter filing. More details will be announced as we get closer to the event. 

Quick reference guide

Client Tax Rate Process to learn how to export your clients' Unemployment Insurance Tax Rate file in Frances Online. You may have previously received this through a data exchange through a separate secure server. You can now receive it through your Third Party Administrator (TPA) login. 

Download a step-by-step guide   or visit our how-to page to learn how to do common tasks in Frances Online including creating an account, adding multiple clients, and filing your payroll report.


Frances Online reporting infographic

  • High level breakdown of what the payroll reporting process looks like in Frances Online

Employer registration in Frances Online

Third Party Administrator (TPA) registration in Frances Online

​Adding clients as a TPA in Frances Online

  • If you file your own payroll report and have more than one BIN or you need to add clients to your Frances Online account, use the Adding and Filing for Multiple Clients guide for help reporting.

  • Frances Online offers three methods for two-step authentication. Setting up one or more of these methods will help you protect your online account.


Other ways to get help with Frances Online

Frances Chat Bot

Chatbot-speak.pngAsk the Frances Chat Bot
Frances' interactive assistant hangs out in the top right corner of your screen. Available in English and Spanish, it has answers about things like what you'll need to register, how to update your account, how to file your payroll report, and how to submit a business change in status form. If you have questions, start with the chat bot - even before you create your account!

Give us a call  

Our staff are available by phone at 503-947-1488
Monday - Friday from 8 a.m. - 5 p.m.

Email our team
Send your questions to our Contributions team at

​​​​​Need Help?

Our team is here to help you!

Phone: (503) 947-1488

Oregon Employment Department
875 Union St. NE
Salem, Or 97311-0024​​