To create the best solutions, we invite ongoing ideas, feedback, and participation from our employees, partners, and stakeholders. The program's customers include the Oregonians and businesses that we support as well as each of our many stakeholder partners. We know that these partners also support Oregonians and Oregon businesses.
Our engagement boards includes customers and service delivery partners, by working together we can first imagine and then deliver improved services to our shared customers and to one another.
The two categories of voting members have distinct duties and responsibilities:
Service Delivery Partners: Service delivery partners represent state agencies or divisions with which the Employment Department operates tightly coupled processes essential to the operation of the UI Program (such as tax filing, tax collection, business registration, benefit payment, technology hosting, or printing and distribution).
Customers: Customers represent 1) non-state entities served by the Unemployment Insurance Program including businesses, workers, and job-seekers, and 2) state agencies that, while not operating tightly coupled business processes with the Unemployment Insurance Program, either serve or are served by the Program. This includes agencies that obtain data from the program.
Your input and feedback are essential to our modernization efforts. Please take our customer satisfaction survey about your experience with the Unemployment Insurance program so we can better serve your needs.
As planning evolves, we'll be seeking more input. Check back here for opportunities to participate in focus groups as another way to help us understand how best to serve you!