The Program is focused on modernizing our core business processes and information technology systems that support unemployment insurance and employment services, ensuring the agency can continue to fulfill our mission to Support Business and Promote Employment.​

The primary goals identified for the Modernization Program are to:
  • Enhance customer experience. Deliver improved services, such as online self-service, automation, access to data, and integration with partners.  
  • Transform business processes. Leverage modern system capabilities to provide improvements and efficiencies in business processes, and deliver new tools for our employees, and support more effective service delivery to our customers.  
  • Improve security. Improve our ability to anticipate and respond to data security threats, and manage access.  
  • Modernize technology. Replace the agency’s aging computer systems that support unemployment insurance taxes, payment of unemployment insurance benefits, and delivery of employment services.
We want to hear from you with questions and suggestions! You can contact us anytime by sending the Modernization Program team an email at​.