August 30, 2022
Frances Online is coming September 6, 2022!
The new system, Frances Online, will support both unemployment insurance (UI) and Paid Leave Oregon, the new program for family, medical and safe leave.
Beginning with the third quarter filing in 2022, Frances Online will replace the Oregon Payroll Reporting System (OPRS) and the Employer Account Access (EAA) portal.
The system will include the Statewide Transit Tax (STT) and Paid Leave Oregon contributions starting the first quarter of 2023.
You will use Frances Online to:
- Easily update your account information, manage account access add and make changes to your staff access, and connect your clients to your account.
- File and amend your combined payroll report(s) and find your tax rate(s) as well as those of your clients.
- View the letters we send you, send and receive secure messaging from inside the system, and more!
Wondering how to start using Frances Online?
Starting Sept. 6, you can create your account in just a few steps.
Visit our Employer Resource page to download infographics on how to create your account, watch how-to videos, access updated file specifications, and check out our FAQs.
Here's a preview of the tools you'll find:
Other ways to get help after Frances Online goes live
Ask the Frances Chat Bot
Frances' interactive assistant hangs out in the top right corner of your screen. Available in English and Spanish, it has answers about things like what you'll need to register, how to update your account, how to file your payroll report, and how to submit a business change in status form.
If you have questions, start with the chat bot – even before you create your account!
Give us a call
Our staff are available by phone at 503-947-1488
Monday - Friday from 8 a.m. - 5 p.m.
Equivalent plan applications available soon
When Frances goes live Sept. 6, employers may use the new system to apply for a paid leave equivalent plan. Equivalent plans are for employers that already offer paid leave to their employees and those who are thinking about doing so. To be recognized as an equivalent plan, the plan must provide paid leave benefits that are equal to or greater than those provided by Paid Leave Oregon.
The non-refundable fee for equivalent plans applications is $250.
Please call Paid Leave Oregon's new toll-free number, 833-854-0166, if you have questions about equivalent plans.
Are you a Reimbursing Employer?
Most Oregon employers pay unemployment taxes. However, certain non-profit employers and those participating in the Local Government Employer Benefit Trust Fund are “reimbursing employers.” Reimbursing employers reimburse the state Unemployment Insurance trust fund for benefits their employees receive rather than paying quarterly or annual unemployment contributions. The following updates apply to you if you are a reimbursing employer:
Related to Unemployment Insurance
In our new system, you will have immediate access to your account information including letters, forms, and other communications between you and our agency.
After Frances Online goes live, you will be able to see if you have any outstanding reports or amounts owed, including a late filing penalty (automatically applied the day after an employer wage report is due), or a 10% late paying penalty, (applied the day after a payment due date). Additionally, you will be able to reference the updated Form 237B, still called “Statement of Benefit Charges to Employer’s Account” which includes an explanation about any interest and penalties applied.
Related to Paid Leave Oregon
There is no reimbursement option for the Paid Leave Oregon program. For each quarterly combined payroll report, all employers will list Paid Leave Oregon wages and pay Paid Leave contributions. Please note that you will remain a reimbursing employer for your Unemployment Insurance contributions.
Have questions about Paid Leave? Please fill out our Contact Us form, send us an email, or leave us a voicemail, and we will be happy to connect and answer any questions that you have.
Contact Paid Leave Oregon
Form: Contact Us
Call: 833-854-0166 (toll-free)