Welcome to February's edition of the UI Modernization Project Update...a few things we've been working on....
UI solution Request For Proposal (RFP) evaluations continue...
This month, Deloitte, Fast Enterprises, Geographic Solutions, and Sagitec each took turns here in the Employment offices space at the Department of Revenue building to respond to specific scenarios and requests as part of Round 3.
Demonstrations ran February 3rd through 7th and February 18th through 21st. Each vendor spent two days with over 50 Employment Department representatives, which more than one vendor noted were the largest on-site demonstration audiences they had encountered.
We learned a great deal from these demonstrations, ranging from functions their systems could and could not perform, to the way in which the vendor teams treated and worked with each other.
The next steps from this activity:
- Scorers expect to narrow the vendors down to two finalists.
- Business Process Owners (managers responsible for the day-to-day execution of business processes) will take what they’ve learned and document their thoughts on how we could improve their units’ service to customers, staff work lives, and performance metrics.
Thank you to the people from across the agency who provided input to develop the scenarios and questions!!
Round 4 evaluations to begin in March
As the last stage of the evaluation process, a team of Employment staff plan to spend two days visiting other states in which prospective vendor solutions are in production or recently implemented.
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