Talking about Frances
What's the difference between Frances and Frances Online?
Frances is the name of the new system that staff will use to support UI and Paid Leave Oregon contributions beginning in September of this year. By 2024, Frances will also support UI and Paid Leave benefits. If you work in areas that support UI and Paid Leave contributions, on September 6, 2022, you will begin using Frances to do your work.
Frances Online is the e-services portal OED customers will log into for things like filing payroll taxes, submit applications for Equivalent Plans, read letters, and make changes to their business account. In the future, Oregonians applying for UI and Paid Leave benefits will use Frances Online to submit their applications, learn about the status of their claim, file appeals, and communicate with the UI and Paid Leave programs.
What about Blocked Claims?
At our April MODist Open House, we showed a demo of what the blocked claimed process will look like after Rollout 1 in September.
Right now, when staff identify a blocked claim they must fill out a Blocked Claim Request form. This form is routed through our imaging system to our Contributions (previously staff in UI tax) team to work. While the case is being worked, benefits does not have a way to track the progress unless staff enter comments in mainframe or they reach out directly to Contributions for an update.
When Frances goes live on September 6, Contributions staff will no longer use the legacy systems to work these types of cases. This requires a new process to allow for investigations between Rollout 1 and 2. As part of the process, Benefits staff will be granted access and be trained to use the Frances system for the new blocked claims process before Rollout 1 go-live. After September, they will be able to submit blocked claim requests directly through Frances and track the progress through the entire investigation. The early exposure will help Benefits staff get familiar with the look and feel of Frances while enjoying the benefits of real-time tracking.