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November 2019


UI Modernization Project Update


This communication is part of our ongoing commitment to keep you informed of the progress of our agency’s Modernization Program. The goal of our Modernization Program is to replace the aging computer systems that support receipt of unemployment insurance taxes, payment of unemployment insurance benefits, and delivery of employment services. Further, this effort will transform business processes to take advantage of opportunities and benefits available through new system capabilities and better meet the needs of our customers - Oregonians and Oregon businesses.


Welcome to November's edition of the UI Modernization Project Update...a few things we've been working on....


let evaluations begin!

RFP is closed

UI Solution Request for Proposal closed November 5


(What we mean when we say "RFP.")


Vendors had two months to prepare and submit their proposals for how they can provide the products and services we need for our new UI solution.



Starting early November:

  • We’ll spend 4-6 months evaluating those proposals, interacting with vendors to determine the best fit, and negotiating a contract.
  • We'll work with an agency-wide team to evaluate the proposals in "rounds."
  • The pool of prospective vendors may be reduced at the end of each round.
  • Vendors that make the cut will move on to the next round.

the team

The evaluation team includes eight scorers from Unemployment Insurance, Modernization Program, Information Technology, Administrative Business Services, Research and Communications, and the Department of Revenue, and over 70 advisors representing various areas within our agency, as well as representatives from the Department of Revenue and Department of Consumer and Business Services.

support your peers

Confidentiality is of the utmost importance to protect the integrity of the evaluation process during any procurement. This includes all of the advisors. Any breach of confidentiality could mean multiple protests, and even having to re-release the procurement and start over. With such a large team, please help your peers maintain confidentiality by directing your questions to the modernization team.

first two "rounds"

Round 1 (completed 11/20/19) the team evaluated: 

Core requirements | Vendor experience | Key persons’ experience


Round 2 (through 12/20/19) the team is evaluating: 

Implementation approach and methodologies | Core requirements | Testing | Training | Conversion | Organizational Change Management | Maintenance and support models



UI Solution RFP Evaluation Graphic


welcoming teammates

George Fox bio pic

George Fox joined us November 5 as the project’s Technical Manager. George will lead the project’s technical team working closely with the vendor staff and will play a key role in maintaining a close relationship and good communication between modernization and IT. As we get closer to the new solution “going live,” George will help transition project team staff, processes, and systems to our new day-to-day operations.


The OPA3 recruitment for business analysts closed on October 20, 2019.Interviews are completed and we’re moving forward with next steps to complete the recruitment. 


We're also in the process of hiring a Legacy Project Manager. This role will lead and coordinate development and configuration of changes required to legacy systems (the systems we're currently using) in support of the new system. The recruitment closed October 27, 2019 and we'll be conducting interviews this month.

...and there's more to come

UI Project positions

 - Business Analysts (External recruitment Spring 2020 to fill any remaining positions)

 - Correspondence Analyst

 - Technical analysts


Program positions

 - Business analysts

 - Project Manager (PM3)


Many of our upcoming positions will be competitively filled, so if you are looking for a challenge and a chance to help create the future, keep an eye out; more information is coming soon! 

Ask us

heard of modernization but not sure what it's about?

Wondering why it's taking so long? Why UI is going first? Whether we're going to replace the phone system, or give you a new computer? 


Stephanie and others from the Mod team were guests of last month's Tech Talk!


If you missed it, click here to listen to the recording to hear from our team about the project's progress.


Lego blocks



Meet the team. Click here to put faces with our names, and feel free to email our team any time with your questions and feedback!


BIG IDEAS. Tell us what you, and the customers you represent, would want a modern system to do if anything were possible?

quick links


We are committed to continuous learning, including improving how we communicate with you. Please share comments and suggestions with our team or visit our EDweb page here.

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