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UI Modernization Project Update

September 2020


This communication is part of our ongoing commitment to keep you informed of the progress of our agency’s Modernization Program. The goal of our Modernization Program is to replace the aging computer systems that support receipt of unemployment insurance taxes, payment of unemployment insurance benefits, and delivery of employment services. Further, this effort will transform business processes to take advantage of opportunities and benefits available through new system capabilities and better meet the needs of our customers - Oregonians and Oregon businesses. (Please open in Chrome or Firefox if you're having trouble seeing this message.) 

UI Solution update

As some of you may have heard, a protest was received from a competing vendor during the seven day protest period that follows the release of the notice of intent to award. 

As part of the resolution, we asked DAS to revoke the notice of intent to award so that we can complete virtual site visits with other states who have worked with the vendors. A more complete understanding of how the vendors perform is important in determining which one is right for Oregon.

Revoking the notice of intent to award puts us back into the vendor evaluation phase of the process, and we are confident the process will move us towards getting to the right outcome….a modernized UI solution for Oregon. We are aware that this will further delay progress of the UI Modernization Project, but we believe it’s critical to get every step of the process right, and glean as much information as we can. 

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Recruitment open house 

Thursday, October 1, 2020
1-2pm - Zoom 

The virtual recruitment open house will give you an opportunity to learn about the various positions we will be filling in the near future. You can find the list of our current and future positions here. We will be giving an overview of each open position and providing time for questions. Use the chat feature on Zoom to submit your questions.

Click here on Thursday to join the open house!

(No pre-registration necessary)

If you are unable to attend the open house but want to learn more about the positions and the Modernization Program you can email the Modernization team at Include “Recruitments” in the subject line and we will have the correct hiring manager get back to you. 


Support for the changes ahead

On September 1st, Deloitte began work as the program’s Organizational Change Management (OCM) vendor. They held two kickoff meetings with agency leaders, UI managers, and frontline staff who may be impacted by the upcoming UI Modernization Project.

Deloitte’s work with the UI Modernization Project is to create a strategy that helps us facilitate the “people side” of the changes, rather than the technical or process changes that will occur. (This contract is different from the UI solution RFP.)

If you work in a business area that intersects the tax phase of the project, you may be invited to participate in focus group meetings with Deloitte. The purpose of these groups is to gather your experiences to develop strategies to support you during the UI project. If you have any questions about the focus group or anything else related to change management, you can email our Change Management team at 

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Process Map updates

Our business team is working with UI program staff to ensure that all of the process changes that have occurred in the past several months are documented and considered when finalizing the UI Solution business requirements and negotiating the contract with the solution vendor.

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We are committed to continuous learning, including improving how we communicate with you. Please share comments and suggestions with our team or visit our EDweb page here.

Program Goals

Deliver improved services, such as online self-service, automation, access to data, and integration with partners.

Leverage modern system capabilities to provide improvements and efficiencies in business processes, and new tools for our employees.

Improve our ability to anticipate and
respond to security threats,
and manage access.

Replace the agency’s aging computer systems that support unemployment insurance taxes, payment of benefits, and delivery of employment services.


New to the agency or want to know more about Modernization?

Click on the blocks below to learn more! 

Meet the MOD team

MOD team


Learn about the Program



Ask questions
or share your ideas

Ask us



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