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Need help using Frances Online? 

Use this Paid Leave benefits at a glance to learn how to create your account in Frances Online and start applying for benefits.

Get started toolkit 

This “quick start" toolkit includes basic links and res​ources.

  • What You Need to Apply for Benefits Checklist​
    • ​​A helpful checklist to prepare you to apply for Paid Leave benefits.​​
  • How to apply for Paid Leave benefits video
    • ​​​​This how-to video will walk you through the steps of applying for benefits.
  • ​Information and resources at​

Have more questions?​

Frances Chat Bot

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Frances' interactive assistant hangs out in the top right corner of your screen. Available in English and Spanish, it has answers about things like what you'll need to create and update your account. If you have questions, start with the chat bot - even before you create your account!

Are you an Employer or Third Party Administrator looking for help using Frances Online? 

Visit our Common Task page to learn how to create an account, add multiple clients, file your payroll report, and do other activities in Frances Online.​​​ ​

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Help if you're applying for Paid Leave Oregon benefits

Help if you're an employer or Third Party Administrator