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Salem, OR—Salem, Ore., April 6, 2017 – In Oregon and around the country, help during an emergency is just a phone call away using the well-known number 9-1-1. An emergency call to 9-1-1 will be answered efficiently and effectively thanks to the many trained and dedicated public safety telecommunications professionals who receive and respond to requests for emergency assistance 24 hours a day, seven days a week, every day of the year.

The Association of Public Safety Communications Officials (APCO) has set aside the second week in April to recognize public safety telecommunicators and their important role in the protection of life and property. Oregon Governor Kate Brown has issued a state proclamation to acknowledge these devoted professional 9-1-1 telecommunicators across the state who take emergency calls and/or dispatch appropriate police, fire, and medical services to the location of the emergency.

“This committed workforce provides a vital link between citizens and public safety providers. In many respects, they are the true first responders who help to save lives, property and the environment,” says Andrew Phelps, director of the Oregon Office of Emergency Management (OEM). OEM is the agency that oversees the state 9-1-1 program.

Oregon Office of Emergency Management 9-1-1 Section Manager Mark Tennyson says that
9-1-1 call takers are communicators that are professionally-trained in order to meet the demands of such crucial work.

The 9-1-1 program in Oregon was established by the 1981 Oregon Legislature. The program is responsible for the continual coordination and management of the network necessary for the delivery of 9-1-1 calls and associated information, the equipment used by the telecommunicators to process those calls, and assisting local governments with the challenges faced in the participation in the statewide 9-1-1 emergency communications system.

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About Oregon Office of Emergency Management
The Oregon Office of Emergency Management is responsible for planning, preparing and providing for the prevention, mitigation and management of major disasters or emergencies that present a threat to the lives and property of citizens of and visitors to the State of Oregon.



Cory Grogan
Paula Negele
Consumer Information