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Investigation and Processing Complaints
Consumer Information

The Oregon Board of Psychology (OBOP) recognizes that submitting a request for investigation of a psychologist is an intimidating event.  This summary is designed to help you understand the procedure the Board follows when it processes a complaint against a health professional.  
Once your complaint is received, OBOP’s investigator, after determining that the Board has jurisdiction in the matter, opens a file and sends you a letter stating that your case is being investigated.  The investigator then collects evidence.  You may be asked for an interview, and you can always provide additional material during the investigation.  The investigator writes a formal report of facts and the report is presented to the Board.  All of the evidence about your case is confidential. The report is discussed only among Board members, legal counsel and staff.
While the Board attempts to complete each investigation within 120 days, the Board may extend the 120-day period for good cause.  Good cause may occur if the investigator does not receive documentation in a timely manner, if necessary witnesses are unavailable, or for other reasons that make extra time necessary. You can assist the investigator by responding quickly to questions and by providing requested information promptly.
The Board will notify you of the outcome of the investigation.  The Board’s actions in regard to your complaint only become a public record when a majority of the Board votes to initiate disciplinary action against the provider. Your full name will never appear in a public disciplinary action.  You may request a copy of any disciplinary orders issued by the Board. 
We hope that this summary is helpful.  While the Board and its staff may not answer any factual questions regarding ongoing investigations, please contact the OBOP office if you have questions regarding Board process and procedure, or other questions.  The OBOP and its staff are here to help.
For the Board to complete a thorough investigation, your caregiver needs to receive specific permission from you to discuss your care with the Board.  Please sign the Authorization to Disclose Protected Health Information and include it with your Investigation Request. 
The link at the bottom of this page are the forms necessary for you to complete and submit to begin an investigation. If you have other documents that will help the Board investigate the case, please send copies with your submission.  
Investigation Request Form & Records Release Authorization