Skip to main content

Oregon State Flag An official website of the State of Oregon »

Oregon Department of Human Services Search Site

P-EBT Information for School Points of Contact

More P-EBT benefits are arriving soon. Families should hold onto their card from the last P-EBT issuance in the spring. Newly eligible children will get a P-EBT card in the mail. Information for families is available in English and Spanish.

Contact the P-EBT Call Center at 844-ORE-PEBT (844-673-7328) Monday through Friday from 8 a.m. – 5 p.m. Pacific Time.

Below are frequently asked questions for people who have been identified as the Pandemic EBT (P-EBT) Point of Contact (POC) for your institution. In addition:

  • A live training will be offered the weeks of August 28th and September 5th to review eligibility, demo the updated Pandemic POC Portal (P3) and to answer your questions.
  • A recording of the live session will be posted and available for later reference.
  • The P-EBT operations team member will reach out to provide support.

Frequently asked questions

If you have been identified as your institution's P-EBT Point of Contact (POC), your role is to resolve P-EBT eligibility status for some qualifying students at your school.

Visit the P-EBT POC Portal (P3) on a regular basis to review any pending cases requiring your attention.

  • Resolve students whose eligibility is in “Pending” status due to data discrepancy. (This can be found on your P3 dashboard under “cases with invalid data”)
  • Review parents/guardians' inquiry of children missing from our system. (This can be found on your P3 dashboard under “add students requests”)
  • Review excel list of pending students and send updates. (This can be found in the “Student Data Upload Section”)​

​​Yes. If you are the Point of Contact for a CEP or Provision 2 school, you will still need to review your P3 dashboard. ​

  • ODE has submitted the entire enrollment from May 2023 for your schools, however some additional information may be needed from you.
  • Review your list of approved and pending students, you may find some need to be added to P3. You can send us the list of students who should be added through P3 the “Student Data Upload Section”​
  • Resolve students whose eligibility is in “Pending” status due to data discrepancy (this can be found on your P3 dashboard under “cases with invalid data”)​

P-EBT is a unique program. To be eligible, the student must ha​ve been enrolled in an NSLP school in May 2023. Any of those students who were certified eligible for free or reduced-price meals through the NSLP through Direct Certification or by application or attended a CEP/Provision 2 school (for breakfast and lunch) during the 2022-2023 school year qualify for Summer 2023 P-EBT. A student can become newly eligible by completing a School Year 2023-24 application before Aug. 31, 2023.

  • ODE is s​haring the May 2023 enrollment data (ADM) for public schools, which includes information about students' eligibility for free or reduced-price meals, establishing P-EBT eligibility for over 500,000 students.
  • Additionally, the statewide results of Direct Certification matching, covering approximately 206,000 students, are being shared. This will help in identifying the majority of eligible students.​
  • ​​ODE has provided the most up-to-date information on Free/Reduced-Price eligibility to assis​t our system in identifying any potential errors.
  • Also, a comprehensive list of individuals with access to CNPweb or the Direct Certification system has been shared to allow for quick addition of more POC’s as needed.

​​​Please direct families with questions about the P-​EBT to Updates about the program will be posted there.

General inquiries, eligibility status, and program questions can be directed to the P-EBT Call Center:

  • Phone: 844-ORE-PEBT or 844-673-7328
  • Hours of Operation: Monday through Friday from 8 a.m. – 5 p.m. Pacific Time

​​You don't have to register for an account in P3. You will receive an email with your username and temporary password.​

​​To rese​t your username or password:

  • Select "Forgot Username" or "Forgot Password" on the P3 login page.
  • You will be directed to enter the email address associated with your P3 account ​to reset your username or password.​​​

No. Students eligible for Oregon Expanded Income Guidelines (EIG) do qualify for Summer 2023 P-EBT. They are, by definition, federal paid category students. P-EBT is for federal free or reduced-price category students.

​Starting August​ 31, 2023, a one-time benefit of $120 will be added to the existing P-EBT card from Summer 2022 for all eligible schoolchildren. Newly eligible children will receive new cards and subsequent disbursements will occur regularly until September 29th.

The main source of data is the May 2023 student enrollment data from ODE (~511K students). There are two main sources for data: one is based on May 2023 student enrollment data from ODE the second is SNAP data from ODHS. The addresses where the notices and cards will be mailed for approved students depends on the source. If there is data​ overlap, the latest P-EBT system address will be used if it has been updated more recently then the SNAP mailing address; if the P-EBT address wasn’t updated and we did not match the child to a SNAP case, the residential address from May 2023 provided from the ODE average daily membership file will be used.​

​Try steps 1-4 below first. If this still doesn’t resolve your issue, please contact us at ​ for assistance, along with your availability for a 15-20 minute live session to troubleshoot. The P-EBT Call Center will also be available for support starting Monday, March 27, at 8 a.m. Pacific Time.

  1. If you see a blank or white page either with or without an error on it when you go to the P3 portal, check with your IT team that the link is not blocked by your school’s firewall.
  2. To make sure you are using the right username, select the “Forgot Username” link on the log in page and enter your work email address. This step will send an automated email to you with your username (check your spam or junk folder). Note: you may also use your​ work email address that was used to set up P3 or ONE account as an alternate option for the username.
  3. Once you have located your username and if you don’t remember your temporary or previous password, select the “Reset Password” link on the log in page. Enter in your work email address. This step will send you an email with a link that can be used to create a new password. Your new password should be between 12-24 characters, with at least 1 Uppercase letter, 1 lowercase letter, a number (1,2,3,4,5,6,7,8,9, etc.) and a special character (!,@,#,$,etc.)
  4. Make sure all extra spaces, before or after your information, are removed from the log in fields, especially if you have copied and pasted the text.​

Resources for Points of Contact

P-EBT Go-Live Flyer: English | Español

ODHS Facebook | ODHS Instagram