Recent Examples from the Insurance Industry

Client can barely walk with the walker, has a hard time with stairs, probably needs a wheelchair, is mildly confused, recently transported to the social security office but forgot why she needed to go, Gatekeeper thinks client might need increased services.

Caller concerned about client’s dehydration and weight loss and condition of home, client needs assistance with personal hygiene, is unsteady on her feet, caller sees need for assistance in home with personal care and housekeeping.

Caller concerned about emotionally distraught rider who is disabled and lives in a group home, says the other 3 residents in home call her names and cuss at her, house manager does nothing, client not wanting to return to group home tonight.

Client is legally blind and hearing impaired, refuses to pay bus fare and is always asking drivers for money, is rude and asks the women on the bus if they are married. Client did not complete the Trimet application.

Driver has been transporting client for the past 3 months, the house is “filthy,” client has been wearing the same clothes for the 3 months, has been sick for the past 2 weeks and is not getting better.

Lift driver reports client uses a wheelchair but has to maneuver 3 steps to get in and out of home, extremely unsafe, had a fall last Friday because of this, needs wheelchair ramp.

Client is taken to dialysis 3x/week, husband is home dying of cancer, client very weak, recovering from pneumonia, has to go back into hospital, doesn’t want to leave her husband, family involved but might need help accessing resources.