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Employee Assistance Program (EAP)

Things Getting You Down?


If you’re struggling with a work or family issue, free confidential help is just a call away to (800) 433-2320.PEBB contracts with Cascade Centers, Inc., to offer EAP services to agencies and employees. Cascade Centers  provides  professional counselors can guide you over the phone or in office visits. They’ll listen to you, help you sort things out and then work with you on a plan to set things straight. If needed, they can refer you to a provider in your medical plan. 
All your contact with Cascade, from the first call to resolution, is private and confidential. No information about you goes back to your employer or PEBB. 

Talking with an EAP professional can help you deal with such home or workplace issues as:

  • Marital or premarital problems
  • Divorce or separation
  • Alcohol or drug abuse
  • Gambling addiction
  • Parent-child relationship
  • Physical or sexual abuse
  • Behavioral disorders
  • Interpersonal relations
  • Stress and anxiety
  • Depression.
It takes just a phone call to access the EAP: 
      Portland (503) 639-3009
      Salem (503) 588-0777 
      Toll Free (800) 433-2320  
Any request for information about the EAP and your use of the EAP is confidential. Without your express written permission, no one will know, except in such rare circumstances as abuse or danger of harm to self or others.
You, your spouse or domestic partner, and other eligible dependents may access the benefit individually or together. Your family members will also receive the same level of confidentiality.
Cascade Centers provides PEBB only summary reports that do not identify anyone who has accessed the program. Reports include such things as the number of people seen for stress, depression, work issues and family problems, and how many people were employees or family members. They help Cascade Centers and PEBB plan screenings and education programs that meet PEBB member needs.
Cascade Centers’ professionals have advanced degrees in counseling, social work or psychology. They are all licensed practitioners. 
Through Cascade, you can have an initial, free 30-minute office or phone consultation with an attorney or CPA on a legal or financial issue (up to three per year). And if the issue needs further attention, you can hire the professional at 25 percent off of his or her normal hourly rate.

Homeownership Savings

The Educate Your Way Home program provides educational resources and a network of qualified professionals to assist you. This is a no cost, no obligation program where you can receive a free consultation for buying, selling or refinancing a home, and also take advantage of substantial savings. You could be eligible for discounts on lender fees, real estate commissions and moving services nationwide. Visit the program website to learn more and to schedule a consultation with a program consultant. 

Child & Elder Care Resources

Cascade Center will round up information and resources for you on any child or elder care issue. Examples include infant-to-college-age resources on education, childcare, parenting and adoption. For elders, examples include such issues as housing, alternative living, home health, community services, legal concerns and access to medical care.

Identity Theft Recovery

Where do you turn if you think someone has stolen your identity? Turn to the Cascade EAP. They'll provide unlimited phone consultation for identity theft recover. They'll help you manage and contact credit, ATM and other banking accounts. They'll also help you in resolving credit problems that can result. And, they'll be a free referral resource for access to consumer hotlines, government resources and Identity Theft Insurance providers.

Crisis Counseling

A personal or family crisis can turn your world upside down in a second. And crises can come up at any time. That's why Cascade Centers offers crisis counseling 24-hours a day, seven days a week. The service is available to you and all your eligible dependents, even if they live outside the state. Just call (800) 433-2320.

The Line (800) 433-2320

The Line at Cascade Centers is there to help you and your dependents:
  • Determine the best course of action to resolve personal, family and relationship issues
  • Make good decisions.
The Line can also help you:
  • Find a counselor in your area
  • Locate community resources
  • Schedule an appointment.
Your call is:
  • Answered by a mental health professional (no recordings)
  • Anonymous and completely confidential.

Help for Busy People

The Cascade EAP offers information and resources to help today's busy people keep their minds on work. Call Cascade to find resources to make your life easier. Just call (800) 433-2320.

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